Specialist - Account Services

This role ensures that wholesale partners in North America receive the right product at the right time, with the aim of making the company the easiest sports retailer in the industry to work with. The specialist acts as the first point of contact for the sales team and warehouse on account shipments and order books, processing orders via Microsoft Dynamics 365 and handling all account communication on shipments by phone, email and CRM systems. The position works closely with warehouse teams in Atlanta, Los Angeles and Toronto, Canada, and interacts with other teams across the globe.

• Manage assigned wholesale accounts by delivering timely, outstanding and competitive service in partnership with the sales team and other internal departments to achieve business targets and further develop relationships across the North America Regional Accounts.
• Work simultaneously across multiple systems, such as ERP and CRM, and use order management systems efficiently to ensure orders are integrated in a timely manner, keeping the order book efficient, up to date and effective.
• Maintain the account order book and proactively communicate shortages and delayed products to Sales or directly to the account, ensuring orders are shipped according to account expectations.
• Act as the point of contact for assigned accounts on all packing, shipping and routing inquiries, maintaining an in-depth understanding of all compliance standards.
• Strategically leverage inbound reporting and allocation techniques and protocols to ensure high order fill rates.
• Communicate daily with the third-party logistics warehouse regarding account shipments and guidelines that must be strictly followed.
• Proactively audit, monitor and adjust orders to maintain accurate, complete and on-time shipments from receipt of PO and order confirmation through to warehouse shipping and invoicing.
• Critically assess current processes and practices and provide creative solutions to drive continued enhancements, strengthening relationships internally between Account Services and Sales and externally between the company and assigned accounts.
• Promote an environment that supports diversity and inclusion while reflecting the On Spirits.
• Carry out other duties as needed.

• Prior experience in a similar customer service, account operations or account management role.
• Strong attention to detail.
• Passion for critical thinking and brainstorming new methods of improving account experiences, leading with a sense of curiosity, ownership and a desire to deliver the WOW.

• Experience with various systems including D365 (or a similar ERP), Google Suite and Salesforce.
• Intermediate Excel skills, including PivotTables and LOOKUP.
• Experience with vendor portals and routing guidelines, as well as collaborating with logistics providers and warehouse operations.
• Additional language abilities.

• Based at the Americas HQ in Portland, Oregon, working alongside warehouse teams in Atlanta, Los Angeles and Toronto, Canada, and interacting with other teams across the globe.