Specialist - Account Services

This role is the primary point of contact for B2B accounts in South Korea, supporting the operational foundation and managing the service cycle from order processing through to final delivery. It aims to achieve operational efficiency and deliver an exceptional customer experience. As an early member of the South Korean team, the postholder will help implement efficient, customer-focused account service and operational processes.

• Manage the service cycle from order processing through to final delivery, focusing on operational efficiency and exceptional customer experience.
• Serve as a dedicated point of contact for B2B accounts, managing account health and translating customer needs into operational reality.
• Handle core operational tasks including daily order management, future order follow-ups, and accurate invoicing to ensure smooth and on-time delivery.
• Support regional consistency by identifying system bottlenecks and assisting in the implementation of streamlined processes and SOPs.
• Communicate daily with 3PL warehouse partners to prioritise order releases, manage returns, and ensure accurate completion of account-specific Value-Added Services (VAS).
• Maintain an accurate, up-to-date sales orderbook and coordinate high-priority product launches based on allocation and delivery schedules.
• Monitor and report on key metrics such as OTIF (On-Time In-Full), response times, and order error rates to support continuous improvement.
• Build strong relationships with internal and external stakeholders (Sales, Retail, Marketing, Logistics, Finance) to ensure seamless information flow, resolve challenges collaboratively, and drive exceptional customer satisfaction.
• Help implement efficient, customer-focused account service and operational processes as an early member of the South Korean team.

• 3–5 years of relevant account service experience.
• A track record in customer service, account management, or logistics operations.
• Practical skills in managing orderbooks, high-volume communications, and cross-functional problem solving.
• Ability to use data to support the optimisation of fulfilment processes.
• Comfortable navigating challenges and helping build processes in a fast-paced environment.
• Proficiency in CRM and ERP systems (Microsoft Dynamics 365 and Salesforce) and Google Workspace applications.
• Native-level fluency in Korean and business proficiency in English.
• Clear, consistent communication skills.
• A passionate and service-oriented approach.

• Experience in the sporting goods or FMCG industry.

• Access to personal self-care for physical and mental well-being.
• A supportive, team-oriented atmosphere.
• An environment designed to support holistic development, including staying active, learning, exploring, and innovating.