Senior Specialist Account Operations

This role sits within the Sales team and is responsible for delivering outstanding customer service to strategic wholesale accounts. It proactively manages order-books to ensure on-time-in-full deliveries and 100% conversion, while taking on projects to improve departmental efficiency. The role involves managing a small team and supporting the Department Manager to achieve departmental goals.

• Deliver outstanding customer service to strategic wholesale accounts.
• Proactively manage order-books to ensure on-time-in-full deliveries and 100% conversion, including timely and accurate order entry, back-order book management, reconciliation, tracking, delivery process management, and query resolution.
• Take on projects to improve departmental efficiency.
• Manage a small team and support the Department Manager to achieve departmental goals.
• Develop strong relationships to provide excellent service delivery to account managers and customers.
• Work with customers, sales, and internal departments to maximise orderbook conversion for assigned accounts.
• Attend and contribute to orderbook reviews, aligned logistics meetings, delivery action meetings, and other business meetings, driving issues, highlighting problems, and recommending solutions.
• Attend regular customer visits as appropriate to the account base, covering reconciliation, orderbook reviews, service issues, and service level improvements.
• Provide management reporting and analysis where required.
• Work with operations colleagues to improve supply chain efficiency, work with customers to deliver efficient solutions that minimise costs, and challenge working methods and practices to provide creative solutions and clarity for adidas and customers.

• Fluent English language skills (written and oral).
• Fluent Dutch language skills (written and oral).
• Excellent working knowledge of Excel.
• Excellent working knowledge of SAP.
• High level of knowledge of systems and end-to-end supply chain processes.
• Highly customer-oriented and cost-oriented approach.
• Process-oriented mindset.
• Education in the field of operations, supply chain, or customer service.
• Minimum 3 years' functional experience in a customer service role, including providing customer support to retail accounts.

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