Membership Support Advisor - Hatfield

The Member Support Advisor will handle member queries and requests received via all contact channels including Chat, Telephone and Email. The role involves processing membership queries in a timely, accurate and efficient manner while actively engaging with members to provide the best possible quality and service. Based at a hub within a David Lloyd Club, the advisor will work as part of a team focused on delivering outstanding service and support to members.

• Handle member queries and requests received via all contact channels including Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide the best possible quality and service.
• Work as part of a team focused on providing outstanding service and support to members.

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Must be within a reasonable commuting distance of the hub.
• Is fully office-based.

• Previous experience in a call centre environment is desirable.

• Office-based

• Free Club Membership for you and your family.
• 50% discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for career advancement through internal training and development.
• Wagestream App: Get paid on demand.
• Access to our Benefits Suite.

David Lloyd Clubs is Europe's leading premium health and wellness group.