Retail And Hospitality Bar Supervisor- Birmingham City FC

This role supports the day-to-day retail and bar operations at a live event venue, ensuring outlets are prepared, fully stocked and ready for service. It works closely with the Head of Retail and wider management team to coordinate staffing, rotas, stock and commercial performance. The position is hands-on and commercially focused, leading colleagues to deliver high standards of guest service and maximise sales during events.

• Work closely with the Head of Retail and wider management team to coordinate staffing, rotas, stock levels and stocktaking schedules.
• Lead by example on event days, motivating colleagues and ensuring guests receive friendly, efficient and professional service.
• Drive sales and spend per head by identifying opportunities to upsell products, improve service and maximise revenue.
• Monitor sales performance, cost of sales, product yields and wastage to support commercial targets and profitability.
• Support ordering processes, ensuring stock is ordered accurately and delivered in line with operational requirements, and complete stocktakes on time, investigating discrepancies and following company procedures for stock control and profit protection.
• Deliver effective pre-shift briefings so colleagues understand event requirements, service expectations and operational priorities, and train team members in customer service, product knowledge and suggestive selling techniques.
• Build positive working relationships with venue stakeholders, clients, contractors and colleagues, and respond to customer feedback and resolve issues professionally, escalating concerns where appropriate.
• Ensure Challenge 25, responsible alcohol service and licensing procedures are followed, maintain high standards of health, safety, food safety and hygiene, report risks and follow correct procedures And support departmental maintenance by reporting issues promptly and working with relevant teams to resolve them.
• Monitor labour costs and support effective staff scheduling in line with event demand and business budgets, support event planning and non-live setup days to keep retail and bar areas clean, presentable and ready for service, contribute to new product ideas and service improvements
• Support sustainability, equality, diversity, inclusion and community engagement, and work flexibly across the venue to ensure smooth event delivery and wider hospitality operations.

• Experience in retail, bars, hospitality, food and beverage or a similar customer-facing environment.
• Experience supervising or leading a team, with the ability to motivate colleagues and maintain high standards.
• A commercial mindset, with an understanding of sales performance, stock control, labour costs and profitability.
• Strong communication and interpersonal skills, with the confidence to engage with guests, colleagues and venue stakeholders.
• The ability to organise and prioritise workloads in a fast-paced, live event environment.
• Good IT skills and confidence working with operational systems, reports and financial information.
• A sound understanding of health and safety, food safety and responsible alcohol service.
• A proactive approach to problem-solving, with the confidence to make decisions and respond quickly when challenges arise.
• A passion for customer service and the ability to lead by example when delivering an excellent guest experience.
• A positive, flexible and team-focused attitude, with a willingness to get hands-on when needed.

• Experience with stocktaking, ordering, rota management and cost control would be an advantage.
• A hospitality or management-related qualification would be desirable but is not essential.

• 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.
• Healthcare benefits through Medicash
• Including dental, optical and therapy treatments.
• Aviva Digicare
• Including a free annual healthcare check.
• 24/7 Employee Assistance Programme and mental health support.
• Enhanced maternity, paternity and adoption leave, plus additional family-friendly benefits.
• An additional two days' leave following return from maternity leave during the first year back, and a day off for the baby's first birthday.
• Exclusive shopping, entertainment and travel discounts through the Benefits & Wellbeing platform.
• Discounts on cinema tickets, Nuffield Health memberships, PureGym memberships and more.
• Pension scheme, Life Assurance and preferred rates on salary finance products.
• Meals on duty.
• Ongoing training, development opportunities and structured career pathways.
• Paid professional subscriptions where applicable.