Retail Team Leader - Harry Potter Store Kings Cross

The Retail Team Leader plays an important role in creating an exceptional experience for customers and supporting the Retail Assistants to perform at their best. Working closely with the Store Manager, the role covers the day-to-day operation of the store, including scheduling, sales analysis and commercial reporting, alongside deputising when required. Strong interpersonal skills, product knowledge and a passion for the brand are central to setting high standards for customer service and store presentation.

• Conduct daily team briefs to set the team up for their shift.
• Set sales targets, report sales figures and motivate the team towards achieving them.
• Train existing staff and new starters on new policies, procedures and merchandise.
• Develop monthly rotas and daily deployment plans.
• Carry out or take part in basic HR functions, including lateness and absence monitoring and minor performance issues.
• Manage cash handling.
• Replenish stock and maintain high standards of merchandising and housekeeping.
• Entertain and engage customers with product demonstrations.
• Deputise for the Store Manager when required.

• Proven experience in a retail environment.
• Experience training or supporting the development of new and existing team members in an immersive retail environment.
• Experience maintaining high standards of merchandising, stock replenishment and shop presentation.

• Experience with responsibility for supporting or overseeing a customer-facing team.

• Onsite role: all working hours and days, regardless of shift pattern, are carried out at the place of work.
• Full-time, 40 hours per week across five days out of seven, including weekends.
• Eight-hour shifts scheduled between 6am and 10:30pm.
• Shifts for special events may occasionally finish as late as midnight, with advance notice provided.
• Skydance or the line manager reserves the right to change the working agreement where this is essential to business needs and upon reasonable notice.

• £16.80 Per hour

• 25 days' holiday, pro rata
• GymPass
• Subscriptions to HBO Max, Paramount+ and Discovery+ content, as well as an employee screeners app
• Staff discounts on Studio Tour tickets, merchandise, food and beverages
• Access to Friends and Family events
• Enrolment on the medical cash plan and pension schemes