Sr Specialist GBS Acct & Sales Ops (Polish Speaker) - Maternity Cover ~ 1 year

Supports the business in achieving sales and market strategy objectives by ensuring a reliable, adequate and competitive customer service level for all assigned customers in the adidas channel. It sits within Sales and works closely with customers, Sales Channel Management, Account Operations, Global Operations, Credit & Collections, IT, Planning, Finance and Controlling, Marketing, external providers and central regulation bodies. The position provides account operations support in a specific market and acts as a link between customers, Sales and internal operational functions.

• Provide independent account operations support to assigned customers in the specific market and support customer communication through email, tickets and phone, including order and article information and order-related analyses for customers or Sales.
• Coordinate with internal and external departments on backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints.
• Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales, and coordinate new customer set-ups, customer master data changes, customer number closures, order blocks and association changes or withdrawals with Finance, IT and Customer Master Management.
• Set and/or authorise order and invoice value dates in accordance with applicable value date and signature regulations.
• Manage the order book by recording and managing all order types, prioritising orders in line with sales control guidelines, monitoring deliveries for timely and complete delivery, and correcting electronic receipt errors using provided tools.
• Work with the dedicated customer portfolio by performing calls and analysis and sharing information with Sales, and coordinate special handling for new requests and support returns and complaints processing.
• Track carrier and parcel deliveries, escalate delays and irregularities, request return and/or intermediate transport from logistics partners, and resolve problems with warehouse, forwarding, product management, procurement and returns interfaces to prevent complaints.
• Process and clarify outstanding charges and invoice reductions, process damage reports, notify Insurance of transportation damage and losses, and prepare documents for recording credits and debits in compliance with signature regulations.
• Record processes in CRM and log information in statistics for status monitoring and KPI analysis, support Sales with process expertise, and perform special tasks such as SMU business, special conditions, trade agreements and customer-specific delivery management for campaigns
• Promotional goods and launch articles.
• Stand in for and support colleagues in other Accounts & Sales Operations groups, and support direct management with analysis, improvements, problem-solving preparation, controls review and implementation and during vacation, business trip or absence.

• Strong customer service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced English and Polish knowledge, written and spoken.
• Understanding of costs and of sales generation.
• Process-oriented mindset and in-depth understanding of complex correlations.
• Proactive, autonomous and independent working style.
• High level of problem-solving ability.
• Ability to contribute to a team environment where performance is measured.
• Experience working under pressure to meet deadlines and conflicting priorities.
• University degree in Commerce, Business Administration, Finance, Controlling or similar.
• 5+ years' experience providing customer support in customer service, sales or logistics.

Adidas states that through sport it has the power to change lives. adidas states that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.