Duty Supervisor

Supports the smooth operation of The Arsenal Hub and delivers a high-quality service for customers and participants. It ensures compliance with safeguarding, health and safety standards, supports football and outreach programmes, and contributes ideas to strengthen community engagement at The Arsenal Hub. The post-holder takes responsibility for the day-to-day operation of the Hub on a shift basis and escalates concerns to the Hub Manager.

• Deliver a high-quality service for customers and participants, taking responsibility for the day-to-day operation of The Arsenal Hub on a shift basis.
• Support the smooth operation of The Arsenal Hub.
• Uphold the club's safeguarding policies, health and safety standards and other relevant legal frameworks, escalating concerns to the Hub Manager.
• Support football and outreach programmes.
• Help contribute to inclusive, meaningful services that reflect the needs of the local community.
• Offer suggestions and ideas to the Hub Manager to maximise usage and enhance the Hub's impact.
• Contribute ideas to strengthen community engagement at The Arsenal Hub.

• Customer care experience in a customer-facing environment, demonstrating a commitment to service excellence.
• Track record in operational support in busy settings, including setting up equipment and cleaning and maintenance of the hub.
• First aid qualification and understanding of the regulatory requirements of operating within a sports centre environment.
• Genuine interest in football and recognition of its power to engage and unite communities.
• Confidence in verbal and written communication with colleagues, participants and customers.
• Understanding and active promotion of inclusive principles in the workplace and wider community.
• Commitment to best practice in safeguarding and health legislation, supporting a safe and responsible environment.
• Successful candidates must complete a DBS check and other essential background checks prior to starting employment.

• Rotating shift-based position requiring unsociable hours, matchdays, weekends and bank holidays.

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of the club's partners.
• An opportunity to play a vital role in delivering the ED&I strategy by joining one of the Employee Networks.