New Member & Sales Host

This role plays a key part in inspiring people to begin their wellness journey and delivering an exceptional sales and onboarding experience. It sits within the Acquisitions team and acts as the first impression of the club, ensuring every new member feels welcomed, valued and supported through their first 90 days. The post-holder is a core part of building long-term member relationships and contributes to club growth and retention.

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills – warm, confident, and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

• Previous experience in sales, hospitality, wellness, or customer-facing environments.

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days (including bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and ability to take advantage of Club V.
• Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
• Join Virgin Family – communicate with colleagues across Virgin Group and access many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance, supporting with loans and savings plans, as well as help to become a personal finance expert.