Production Support Associate II

This position sits at the centre of a highly coordinated and dynamic workflow that delivers content to multiple continents. The role acts as the main point of contact for content delivery worldwide, ensuring day-to-day transactions between sales, clients, ESPN regions, production and Programming are handled smoothly and efficiently. The successful candidate will track and implement multiple detailed priorities to fulfil obligations, and will communicate across multiple departments, levels and countries.

• Act as the main point of contact for content delivery worldwide, ensuring day-to-day transactions between sales, clients, ESPN regions, production and Programming are handled smoothly and efficiently
• Fulfil Programming and Production feeds to ESPN international regions (EMEA, APAC, Latam) and Syndication clients worldwide.
• Create 15–30 minute “Mini” highlights of NBA, NFL, NBL, NHL and other sports for the Global Disney+ tile, utilising AI technology and After Effects to create team matchups.
• Liaise with Programming and other stakeholders to create the calendar workflow for each sport season for the Mini creation and distribution process.
• Upload and pitch non-live content to ESPN+ and Disney+; assist the Content Planning team with playouts for Disney+ and the ANZ linear channel.
• Create clips and highlights utilising QCut and Framelight and distribute via feed or file delivery; utilise ADT, Media Search, Media Shuttle and feed browser to locate content for distribution.
• Compile and maintain the Virtual Channel Schedule for fibre feeds to Caribbean Cruise Ships; export and distribute daily live feed rundowns for ESPN International regions and Syndication clients.
• Partner with the Syndication Support Team on live and non-live delivery to clients worldwide
• Input clip/refeed requests into Syndication Manager and assist with Syndication orders using platforms such as Syndication Manager, Media Search, Signiant, ADT, Media Shuttle, Wonderland, Transfer Monitor and Smartsheet
• Ensure timely and accurate delivery of Syndication material and assets via live feed and file.
• Work closely with the China team on weekly NBA Reporter feeds for Tencent, maintaining a communication workflow before each live hit and troubleshooting issues with Transmission.
• Perform prompting and graphic duties for ANZ Global shows as needed; support programming by utilising Photoshop Artwork Manager to create and upload thumbnails for digital platforms.
• Update and maintain the Production Support Dashboard with up-to-the-minute information on all content delivery requests; provide updated information in real time to stakeholders during live events.
• Coordinate and troubleshoot feed issues with internal and external stakeholders; work closely with Remote Traffic, third-party vendors and Transmission to arrange live feeds for clients worldwide and coordinate feeds for delivery of sublicensed content.
• Act as point person for International Bureau Cam needs; assist the Assignment Desk during crunch times with web scrapes, Work Orders and camera support for internal events.
• Liaise with ESPN Netherlands and Disney+ Philippines on all live content delivery.

• Knowledge of all production aspects, including but not limited to studio, events and ENG.
• Detail-oriented with the ability to solve problems and multi-task in a fast-paced environment.
• Excellent interpersonal skills and strong written and verbal communication skills.
• Outgoing communication style across multiple departments, levels and countries.
• Ability to work nights, weekends and holidays if necessary.
• Basic working knowledge of Photoshop.
• Minimum of 2 years of editing experience.
• High School Diploma.
• Expert knowledge of delivery of content via file (Signiant, Disneysendit, Wetransfer, etc.).
• Ability to seamlessly track and implement multiple, detailed priorities to ensure obligations are fulfilled.

• Minimum of 5 years of related administrative and production support work experience.
• Strong knowledge of sports and television production.
• Bilingual Spanish/English written and verbal.
• Proficiency in Microsoft Office, Excel, Media Search, Media Shuttle, AIS, ADT, and Quantel.
• Non-linear editing knowledge as well as familiarity with WSC type workflow.
• Bachelor's degree or equivalent preferred.

• Hours scheduled per week may vary based on business needs.
• Base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
• A bonus and/or long-term incentive units may be provided as part of the compensation package, dependent on the level and position offered.

• Full range of medical, financial, and/or other benefits, dependent on the level and position offered.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.