Sr. Systems Engineer (Broadcast - Graphics & Immersive Production)

The Graphics Specialist serves as a Subject Matter Expert within a global Centre of Excellence, providing third-level engineering support for graphics and immersive production solutions. The role involves participating in the design and delivery of graphics and immersive production systems, researching and evaluating new technologies, and ensuring complete documentation is available to all COE participants. The postholder also provides Level 2 support guidance, develops standards, trains Tier 2 support staff and drives knowledge sharing across the organisation.

• Conduct laboratory testing of new software versions and features, track bugs and monitor hardware for graphics systems.
• Test graphics deployments on-premises and in the cloud, and evaluate new technologies and workflows for operational use.
• Troubleshoot complex issues, follow up on issues with suppliers and vendors, and manage tickets.
• Serve as a Tier 3 escalation point for critical production incidents and remain available on-call for global emergencies and major incidents.
• Create and update documentation, standards and operational procedures for graphics systems.
• Generate SOPs for Tier 2 support, provide training and help build support readiness across regions.
• Participate in the design, implementation, testing and commissioning of new graphics and immersive production systems, including documentation and training for Tier 2 support and other COE team members.
• Provide Level 2 support guidance and contribute to the development of standards and the training of Tier 2 support staff.
• Attend COE meetings to track issues, discuss new projects and analyse and define future technology solutions.
• Research and evaluate new technologies for potential operational use.

• Minimum of 5 years of experience with broadcast technology related to live productions.
• Knowledge of 2D and 3D graphics systems, AR/VR/XR solutions and camera tracking systems.
• Methodical approach to troubleshooting issues both in the lab and during support cases.
• Experience implementing, supporting or integrating production technology solutions.
• Detail-oriented approach to creating and maintaining technical documentation.
• Strong communication skills and the ability to work effectively in a collaborative environment across technical and non-technical teams.
• Ability to mentor and share knowledge with engineering and support teams.

• Knowledge of implementing cloud-based production solutions.
• Experience with graphics platforms such as VizRT, Ross XPression, Pixotope, Unreal Engine or similar technologies.
• Experience with tracking systems, virtual production environments or LED volume technologies.
• Experience with scripting, automation or workflow integration.