Systems Engineer III - Live Production

The Broadcast & IT Support Engineer provides maintenance, installation, board and/or some component level repair of broadcast and IT equipment in studio and outside broadcast facilities. The role supports live and recorded programming in a fast-paced production environment, requiring thorough systems knowledge of broadcast IT infrastructure and associated production systems. The engineer collaborates with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers.

• Perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in studio and outside broadcast facilities.
• Provide in-house production support for live and recorded programming, applying thorough systems knowledge of broadcast IT infrastructure.
• Support technical spaces including control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centres.
• Support associated production systems such as A/V routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems.
• Collaborate with team members, clients and other support groups to troubleshoot and resolve issues with broadcast/multimedia systems and computers in production environments.
• Provide facility-based support, with occasional support of outside productions/events or technical support to upgrade outside broadcast facilities.
• Share responsibility for maintenance of Electronic Newsgathering (ENG) crew gear with the field engineering team.
• Document issues/requests and escalate as needed for problem management and resolution via in-house service management system(s).
• Operate within an ITSM Service Management framework, supported by common processes around planning and managing changes.

• Wide range of technical skills necessary to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in studio and outside broadcast facilities in a fast-paced production environment.
• Thorough systems knowledge of broadcast IT infrastructure, including technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms and data centres) and associated production systems (A/V routing, signal processing, cameras, switchers, audio mixers
• Intercom, encoders/encoding, feeds/edit systems, master control, automation and transmission systems, etc.).
• Strong baseline IT and data networking knowledge to work in an increasingly IP and IT centric broadcast/multimedia infrastructure.
• Willingness to perform varied tasks and adapt to changing priorities.
• Ability to solve complex technical problems independently.
• Ability to build good relationships amongst client base and provide excellent customer service.
• Good communication skills (verbal, written).
• Adherence to standard ITSM processes to minimise impact and deliver value to customers, including documenting issues/requests and escalating as needed for problem management and resolution via in-house service management system(s).

• Primarily facility-based support, with occasional support of outside productions/events or upgrades to outside broadcast facilities.
• Shift work on a rotating schedule may be necessary to meet the needs of customers.

• Actual salaries will vary based on job-related factors including geographic location, external market data, internal equity, skill set, experience, training, education, and/or performance.
• Base pay is one component of total compensation; other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards.

• Health insurance coverage
• Employee wellness programme
• Life and disability insurance
• Retirement savings plan
• Paid holidays, sick time and vacation