Systems Engineer II - Post Production

As part of the M2P Engineering team, the role provides Tier 2 support and engineering expertise for MAM and post-production platforms within a virtualised hybrid on-premises and cloud environment. It supports WBD Sports, whose channels have undergone a technology transformation to a hybrid architecture across European countries, with London and Paris teams managing engineering and support around two playout centres and all European markets from Eurosport. The role sits within a dynamic, international team at the heart of sports channel broadcast in 22 languages.

• Provide Tier 2 support and engineering expertise for MAM and post-production platforms in a virtualised hybrid on-premises and cloud environment.
• Manage tickets escalated from Level 0 and Level 1 support teams, and follow up on day-to-day platform updates with Tier 1 support.
• Coordinate incident and problem follow-up with internal and external teams.
• Plan maintenance activities and coordinate upgrade phases and reboot actions.
• Monitor the platform's health and performance, and monitor emerging technologies and industry trends to ensure systems remain efficient, scalable and aligned with business growth.
• Manage short-term engineering projects and collaborate with the Tier 3 engineering team.
• Gather workflow requirements from WBD Sports, TNT Sports and Eurosport offices.
• Produce workflow, project and engineering documentation.
• Design centralised workflows across MAM and post-production platforms.
• Support users through change management and new project implementation.

• Degree in Technology, Engineering, Broadcast, or a related field.
• Fluent written and spoken English.
• Minimum of 3 years of experience in Broadcast Technology in a support or engineering role.
• Experience in Sports, News, Production and Documentary environments.
• Experience with MAM and Post-Production tools.
• Extensive Broadcast technical background, including IP video 2110, AES67, NMOS, and video and audio formats and codecs.
• Good understanding of IT technologies and the associated challenges, including network, virtualisation, storage, cloud services and security.
• Strong communication skills.
• Adaptability to work in a fast-paced and continuously changing environment.
• Ability to perform effectively under pressure, particularly when supporting production teams during live events.
• Self-motivated and collaborative team player with a strong commitment to delivering high-quality customer service.
• Excellent troubleshooting, analytical and problem-solving skills.

• French language skills.
• Basic scripting and development skills.
• Knowledge of AWS services.
• Knowledge of microservices architecture.

• Hybrid working model combining remote and in-office work, following current company policy and to be agreed with the line manager.
• The company reserves the right to change this working agreement where essential to business needs and upon reasonable notice.
• Work on shift, including evenings and weekends.
• Night work may be required depending on live events.
• On-call rotation.
• Minimal travel expected.