Retail Associate

This role supports the retail operation at Warner Bros. Studio Tour London – The Making of Harry Potter, part of the Studio Operations group that underpins the studio's visitor experiences. The Retail Associate engages with visitors on the shop floor, operates tills and keeps products available so that sales targets are met.

• Proactively engage with and assist customers.
• Operate tills in an efficient manner, stepping in to reduce customer waiting times when queues form.
• Help ensure products are available to customers at all times, replenishing stock such as Gryffindor jumpers as needed.
• Ensure sales targets are achieved by fully maximising all sales opportunities.
• Lift, carry and move boxes as required by the role.

• Naturally friendly, enthusiastic and all-round positive, with a desire to take pride in the work.
• Effective, confident communication, engaging proactively with visitors and colleagues.
• Experience working in a fast-paced environment.
• The ability to keep calm under pressure.
• The initiative to identify jobs that need completing.
• An ability to work at pace whilst maintaining great customer service.
• Ability to lift, carry and move boxes.

• Onsite role: all working hours and days, regardless of shift pattern, are carried out at the place of work.
• Contracts are for 32 or 40 hours per week, and weekend working (Saturday and Sunday) is required.
• Normal hours of work are between 7am and 10pm, with occasional hours running until 1am for events, for which advance notice is given.
• Availability is required to work late nights, events and to support stock replenishment.
• Multiple intake dates across the year; two weeks of full-time training (Monday–Friday) must be completed before contracted hours begin.
• Is based in a very busy Tour with lots of visual and audio stimuli.

• £13.45 Per hour

• 25 days holiday (pro-rata)
• GymPass or free access to the on-site gym
• Exclusive access to Paramount+, HBO Max and the Screeners App, with Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and the Studio Tour
• On-site staff Studio Café
• Option to join the pension scheme and medical cash plan