Senior Lead - Global Digital Planning & Strategy

Sits within the Global Digital Planning & Strategy team, supporting the VP of Digital and the Digital management team as a strategic partner. It focuses on elevating Direct-to-Consumer E-commerce strategic planning and execution, shaping digital strategy and operationalising its delivery. The post-holder drives business rhythm, spearheads cross-functional initiatives, and ensures alignment across Digital teams during rapid scaling.

• Support the VP of Digital in defining the long-term growth roadmap and future vision, and translate the Digital function's overarching strategy into a clear, actionable roadmap.
• Orchestrate the yearly OKR planning process, track progress throughout the year, and pivot resources where necessary to ensure North Star goals are met.
• Support Digital functions in prioritising their efforts and focusing on highest-impact deliverables.
• Spearhead high-impact, cross-functional initiatives that fall between departmental lines, ensuring strategic priorities are not dropped during rapid scaling.
• Proactively identify and remove roadblocks hindering team execution.
• Define reporting frameworks, such as Jira workflows and dashboards, ensuring seamless integration with the wider organisation and establishing a predictable cadence.
• Build and manage progress trackers to monitor progress against OKRs and core business objectives.
• Lead the preparation, content creation, and follow-up actions for Senior Leadership meetings, ensuring Retail and Digital interests are represented and decisions are translated into action.
• Support the VP of Digital and leadership team with critical ad-hoc presentations for top-level stakeholders, and facilitate high-stakes presentations for partner teams with crisp, aligned messaging.
• Facilitate preparation of regular Digital meetings and leadership offsites, define and manage the internal communications plan for the digital organisation, and act as a central hub for collecting, synthesising, and acting upon stakeholder input.

• 8+ years of experience in Strategy Consulting, Business Operations, Chief of Staff roles, or Digital Strategy.
• Strong systems-thinking mindset with the ability to zoom out to the big picture and zoom in on granular details such as OKR tracking and Jira reporting.
• Exceptional written and verbal communication skills in English.
• Proven ability to distill complex concepts into concise, compelling presentations for C-suite executives and senior leadership.
• Track record of successfully managing complex stakeholder relationships.
• Ability to collect input, build consensus, and drive action across cross-functional teams without formal authority.
• Ability to thrive in a fast-paced, rapidly scaling environment.
• Ability to work with ambiguity and a bias for action, stepping in wherever needed to keep strategy moving.