Manager, EVS Workforce Operations

Build workforce and resource plans that help Event Visitor Services deliver welcoming Olympic and Paralympic venues. The role connects venue requirements with staffing forecasts and deployment strategies, including temporary paid workforce recruitment and placement. Reporting to the Senior Manager, Workforce & Experience, the postholder develops schedules, reports, dashboards and operational plans in complex environments.

• Lead workforce planning, staffing models and deployment plans, aligning venue allocations and schedules with operational requirements and service standards.
• Manage equipment inventory and distribution: radios, information booth equipment and furnishings, uniforms, signage, supplies and workforce-related assets.
• Coordinate EVS, Volunteer Operations, Logistics, Technology and venue stakeholders on staffing risks, operational testing, simulations, exercises and test events.
• Develop workforce reports, dashboards and performance metrics supporting operational decisions, venue readiness and improvements.
• Monitor Games-time staffing, resolve operational issues and shortfalls through resource deployment and staff redeployment, and support FCC and MOC staffing resolution.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

• Bachelor's degree; or 5 years of equivalent experience in Event Visitor Services workforce planning or operations.
• 5+ years of experience in workforce planning, operations management, event operations, venue operations, hospitality, customer service operations, or related fields.
• Experience managing large-scale staffing plans, workforce deployment, or operational resource management, including workforce forecasts, staffing models, deployment plans and operational strategies.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications, with experience developing schedules, reports, dashboards and operational plans.
• Strong project management, analytical and problem-solving skills, with detail-oriented communication, collaboration, stakeholder management and ability to manage multiple priorities.

• Experience supporting sporting events, entertainment venues, convention centres or hospitality.
• Experience with volunteers and large temporary workforces.
• Familiarity with workforce management, scheduling, rostering or operational planning systems.
• Experience supporting readiness programs, test events or live delivery.
• Experience managing guest service infrastructure, equipment, logistics or multi-venue Games.

• Available to work onsite in the Downtown Los Angeles-based office.
• No relocation assistance is provided for any positions.
• Candidates based outside the Los Angeles area are welcome to apply if able to work on-site in LA.
• The majority of work is conducted in an office setting, requiring extended periods using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.