Senior Manager, Venue EVS & FOH

Shapes how spectators arrive, move through and enjoy a venue at the 2028 Olympic and Paralympic Games. It creates and delivers the Event Services operations plan for a specific venue, integrated with the wider organising committee plan. The role designs crowd flows, entry and exit points, queues, staffing and signage, oversees temporary front-of-house infrastructure, and leads a large Event Services team of staff and volunteer hosts.

• Create and implement the Event Services operations plan for a specific venue, integrated with the organising committee's wider plans.
• Plan crowd flow, entry and exit points, queue management, signage, accessibility and spectator facilities for smooth ingress and egress.
• Complete and track the integrated venue schedule, monitoring risks and enforcing Work Health and Safety procedures throughout planning.
• Plan and oversee temporary front-of-house infrastructure, equipment, staffing strategies, headcount and deployment plans for efficient delivery.
• Manage, train, brief and motivate the Event Services team of supervisors, team leaders and volunteer hosts, delivering the venue-specific training programme.
• Perform other duties as required as the role evolves, including potential operational responsibilities during the Olympic and Paralympic Games.

• Proven experience as a lead planner, with a minimum of 7 years working in international sports or venues.
• Experience leading large teams, with motivational leadership, high energy and positive relationship-management skills.
• Excellent English writing, communication and presentation skills, with clear and concise delivery to staff, volunteers and stakeholders.
• Proficiency in Microsoft Office suites, with strong attention to detail and high standards for quality output.
• Bachelor's degree or 7 years of equivalent experience in event and venue spectator services.
• Available to work onsite in the Downtown Los Angeles-based office.

• Effective negotiation skills with venue and functional-area stakeholders.
• Familiarity with Los Angeles and its local culture.
• Experience preparing post-event reports on performance, staffing and revenue.
• Knowledge of guidelines and legislation for spectator management at venues.
• An entrepreneurial spirit that improves processes and efficiency.

• Work is conducted onsite in the Downtown Los Angeles office; no relocation assistance is provided, and applications are welcome from candidates outside the Los Angeles area who are able to work onsite in LA.
• The majority of work is conducted in an office setting, requiring extended periods using computers, phones and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends and holidays, especially during peak event periods.

• Real ownership of the spectator experience at an Olympic and Paralympic venue.
• Leadership of a large, energetic team of staff and volunteer hosts.
• A collaborative Event Services network with central team and cluster support.
• The chance to welcome the world's fans to Los Angeles in 2028.

LA28 is committed to providing an inclusive and accessible recruitment process and to fair and unbiased recruitment procedures, and it will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance and applicable law. LA28 strives to build an inclusive team and encourages qualified candidates of all backgrounds, perspectives and identities to apply.