Senior Manager, Workforce Operations

Shapes how venue teams prepare and work together to deliver workforce operations for the Los Angeles 2028 Olympic and Paralympic Games. Reporting to the Head of Workforce Operations, the post-holder connects workforce service levels, training and readiness with venue operating plans. It combines planning with operational delivery at a standalone venue or Sports Park, including test events and Games-time deployment, and supports functional teams in resolving issues together and maintaining service continuity.

• Manage workforce Food and Beverage and Accommodation service levels, aligning operational needs with venue operating plans.
• Lead workforce venue strategy, planning and operational delivery for a standalone venue or Sports Park, supporting test events.
• Manage workforce training for volunteers and paid staff, coordinating onboarding, uniforms, accreditation and role assignment readiness milestones.
• Partner with Event Venue Management, Transport, Food and Beverage, Uniforms and Volunteer Management to coordinate workforce requirements.
• Oversee Games-time coverage and shift fulfilment, resolving venue escalations with Functional Area leads and central workforce planning.
• Perform other duties as required, with the role evolving over time and potentially including operational responsibilities during the Olympic and Paralympic Games.

• 7+ years' experience in workforce operations, operations, event operations or live event management, supporting planning and operational delivery.
• Ability to align workforce service levels with venue operating plans and coordinate requirements across interdependent operational functions.
• Ability to manage volunteer and paid-staff training, linking preparation to onboarding, uniforms, accreditation and role assignment milestones.
• Ability to resolve workforce service escalations with Functional Area leads and central planning teams while maintaining operational continuity.
• Capacity to lead on-the-ground workforce operations, manage shift coverage and translate readiness priorities into coordinated venue delivery.
• Demonstrated capacity to lead in an operational environment, including shift work, evening and weekend commitments and on-the-ground operations.

• Olympic experience supporting workforce preparation or event operations.
• Experience coordinating Food and Beverage and Accommodation services.
• Experience supporting operational planning and delivery of test events.
• Experience coordinating workforce readiness across several operational teams.
• Experience resolving venue workforce issues during live event delivery.

• Onsite work at the Downtown Los Angeles-based office; the role commences in-office at the LA28 DTLA location, with frequent site visits likely in the lead-up to Games-time delivery.
• The majority of work is conducted in an office setting, requiring extended periods using computers, phones and other office equipment.
• The LA28 office is an open floorplan working environment, and employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends and holidays, especially during peak event periods.
• No relocation assistance is provided for any position; candidates based outside the Los Angeles area are welcome to apply if able to work on-site in LA.

LA28 offers the opportunity to contribute to workforce operations that support the Olympic and Paralympic Games in Los Angeles. Employees work alongside teammates across venue services, operational planning and workforce delivery functions. The role develops transferable experience connecting workforce preparation, test events and operational delivery, and offers pride in shared outcomes that help paid staff and volunteers contribute effectively.