Lead Store Advisor, Miami Design District

This role elevates team performance and floor execution through functional expertise and peer coaching, role-modelling premium standards and operational precision so that On's high-performance culture is felt in every fan interaction. Reporting to the Store Leader, the position supports the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence. The role sits within On's Retail team, which brings the brand and products to life for fans across the globe through immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences.

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master the Cloud CX framework and deliver a premium experience that drives brand loyalty.
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalised solutions that safeguard elevated service standards and fan relationships.
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects premium global positioning.

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals.
• Deep understanding of service excellence and ability to analyse information to solve problems and handle planned changes effectively.
• Emotional intelligence, including awareness of strengths and openness and curiosity when approaching unfamiliar topics.
• Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries.

• Typical cash compensation range for this position is $25.96/hr - $28.85/hr plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.