Specialist GBS HR Services

This role supports the delivery of HR Services by performing HR administrative and operational activities accurately, efficiently, and in compliance with company policies and local regulations, ensuring high-quality employee lifecycle support through effective process execution, data maintenance, stakeholder support, and service excellence. It sits within Global Business Services (GBS) and the People & Culture team, ensuring the accurate and timely execution of core operational activities within the GBS Centre in line with GBS policies, procedures, and guidelines. The role works independently with minimal supervision and demonstrates ownership and accountability for effective delivery within the assigned service area.

• Independently execute HR administrative processes across Hiring Administration, Exit Management, Organisational Data Management, People Data Management, Document Management, Employee Inquiries, and country-specific HR administration activities.
• Process employee lifecycle transactions accurately and efficiently, meeting SLAs, quality standards, policies, regulations, and internal controls.
• Handle standard and moderately complex cases, providing timely resolution and effective stakeholder communication.
• Maintain employee and organisational data and documentation, ensuring integrity, accuracy, confidentiality, and compliance.
• Investigate discrepancies, identify root causes, and resolve operational issues within established authority levels.
• Manage workload and priorities while supporting audits, compliance reviews, and data quality validation.
• Identify root causes and support process standardisation, control enhancements, and measurable improvements; escalate key risks and issues.
• Proactively identify and implement automation and AI opportunities to optimise processes and improve operational performance.
• Deliver assigned workstreams in cross-functional projects and process improvement initiatives on time.

• Good knowledge of HR Operations and end-to-end employee lifecycle administration.
• Strong working knowledge of Hiring Administration, Exit Management, Organisational Data Management, People Data Management, Document Management, and Employee Inquiry processes.
• Working knowledge of HR policies, labour regulations, data privacy, compliance requirements, and standard controls.
• Understanding of Shared Services delivery models, SLAs, quality standards, and case management practices.
• Ability to manage stakeholder communication and routine issue resolution effectively.
• Ability to anticipate stakeholder needs and proactively improve service quality.
• Ability to use Excel, SAP, Power Query, and AI tools effectively.
• Ability to identify digital opportunities to improve reporting and efficiency.
• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• 3–8 years of relevant experience in HR Operations, HR Shared Services, Workforce Administration, or a related HR function within a multinational or shared services environment.
• Experience independently managing employee lifecycle processes and resolving complex transactions and inquiries.
• Experience in process improvement, standardisation, or digital transformation, with the ability to manage priorities and meet service commitments.
• Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Working experience with SAP HCM, SAP SuccessFactors, case management, workflow, and service management platforms.
• Familiarity with reporting, data analysis, automation, and AI-enabled HR solutions.

• Professional HR certifications are considered an advantage.

Adidas believes that embedding diversity, equity, and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.