Senior Commercial Manager, Kayo

Leads strategic commercial programmes across the customer lifecycle, from acquisition and trial conversion through to retention, reactivation and cross-sell. It turns customer, market and performance insights into practical commercial opportunities, building robust business cases and working across product, marketing, operations and technology teams to deliver outcomes. The position is commercially minded and analytical, focused on initiatives that grow subscriptions, revenue and customer value.

• Lead commercial growth programmes, particularly cross-product initiatives, AI-driven customer engagement automation and billing opportunities.
• Track Kayo subscriber and revenue performance, identifying, diagnosing and communicating the drivers behind key base metrics.
• Conduct opportunity assessments across the end-to-end customer journey.
• Identify growth levers across acquisition, retention, upsell, win-back and customer segmentation.
• Develop business cases for new initiatives, including revenue forecasts, customer impact, operational requirements, risk assessment and CAPEX justification where required.
• Lead analysis and recommendations on pricing, plans, offers, bundles and promotional mechanics.
• Ensure pricing and offer activity is commercially viable, customer-focused and operationally executable.
• Monitor market trends, competitor activity and consumer behaviour to inform commercial decisions.
• Influence senior stakeholders and coordinate delivery across multiple teams and priorities.

• 5+ years' experience in strategy, business strategy, commercial strategy, consulting, financial services or a related analytical commercial role.
• Strong analytical and problem-solving capability, including a sound understanding of statistics and commercial modelling.
• Demonstrated experience leading strategic programmes end-to-end, from opportunity identification and business case development through to execution and measurement.
• Proven ability to manage and influence senior stakeholders across a complex organisation.
• Excellent written, verbal and presentation communication skills.
• A customer-first mindset and strong understanding of the needs of streamers, sports fans and entertainment audiences.
• Ability to work effectively in a fast-paced environment, prioritising competing initiatives and adapting to changing business needs.
• A relevant bachelor's degree or equivalent experience.

• Prior management consulting experience is highly regarded.
• Experience developing pricing, proposition, offer, customer lifecycle or revenue-growth strategies is highly desirable.

• Hybrid working through Fox Flex, with time spent at home and on campus.

• Free and discounted products including Foxtel, Foxtel Broadband, Kayo Sports and BINGE.
• Special days away from work for Birthday, Cultural & Volunteer Leave.
• VIP experiences including free tickets to sporting events, red carpet premieres, advance screenings and behind-the-scenes tours.
• Access to the holistic Fox Fit wellbeing programme.
• Company-wide meeting-free lunch hours and Friday afternoons.