Sporting Fashion & Goods
Senior Business Process Manager Commercial Europe - fixed term 2 years
Mid Level
Perugia, Italy
in office
Contract
Job description
About the Role
This role leads the conceptualisation, standardisation and harmonisation of business processes across European markets, accounts and sales channels as part of a strategic transformation programme. As business process expert and owner for the Commercial Workstream, the postholder governs process documentation and standards and drives alignment on the new operating model. The role acts as the primary liaison between local business teams, regional leadership and the project organisation, operating within a complex, international matrix environment.
Key Responsibilities
- Lead the conceptualisation, standardisation and harmonisation of business processes across European markets, accounts and sales channels as part of the strategic transformation programme.
- Facilitate cross-functional business workshops to align target processes, business rules and operating principles of the new operating model.
- Drive business decisions and secure formal sign-off from senior stakeholders.
- Own, govern and maintain business process documentation and standards for the Commercial Workstream.
- Act as the business process expert and owner for the Commercial Workstream.
- Serve as the primary liaison between local business teams, regional leadership and the project organisation, ensuring business alignment throughout the transformation.
Required Experience & Qualifications
- Several years of experience in business process management, transformation, commercial operations, consulting or a comparable business environment.
- Strong understanding of commercial processes across markets, customer accounts and sales channels.
- Proven ability to facilitate cross-functional workshops and drive alignment among diverse stakeholder groups.
- Experience in process design, standardisation and harmonisation within international organisations.
- Strong stakeholder management skills with the ability to influence and challenge senior leaders.
- Excellent analytical, communication and decision-making skills, combined with a pragmatic, hands-on mindset.
- Fluent in English and comfortable working in a complex, international matrix organisation.
Preferred Skills
- Experience in large-scale transformation, operating model or system implementation projects.
The Application Process
Every application is reviewed by real people committed to fairness, transparency and equal opportunity. No automated systems or AI tools are used to make hiring decisions; AI-supported functions may be used for isolated organisational steps such as scheduling interviews, with no influence on decisions in the application process.
About the Company
PUMA is a global sports brand creating footwear, apparel and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf and stichd, operates in 120+ countries and has around 22,000 employees worldwide. PUMA looks for candidates who share its SPEED & SPIRIT values — being driven in performance, vibrant in sporting legacy and together in team spirit — and provides equal opportunities for all applicants regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age or disability, with no tolerance of harassment or discrimination.
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