Temporary Specialist Customer Service

The Specialist Customer Service role focuses on delivering industry-leading customer service through technical, administrative, organisational, and interpersonal skills, maximising support opportunities across inbound and outbound phone, email, and chat activity. The role is the primary contact for incoming customer service questions from wholesale and e-commerce customers. It requires a strong understanding of product offerings and sales programmes, together with working knowledge of relevant operating systems.

• Project a positive, helpful attitude by actively listening while attending to multiple tasks and responsibilities.
• Participate actively in the team atmosphere to achieve department and company goals.
• Process a wide variety of customer calls, emails, and chats to answer questions and identify service needs.
• Process appropriate actions, including inputting orders and initiating warranty/repairs, credits, and returns.
• Use Salesforce to manage orders and resolve customer issues, and use the Dynamics CRM system to record, track, and manage all customer interactions.
• Attempt First Call Resolution for all customer calls using critical thinking skills and available resources.
• Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
• Work cross-functionally with internal partners such as credit and shipping to identify problems, make order adjustments, and recommend process changes or solutions.
• Contribute to team and company success through regular, ongoing training programmes administered by supervisors, trainers, and Human Resources.
• Maximise time, upselling opportunities, and effectiveness on inbound calls with customers; perform other related duties and assignments as required.

• Golf industry and/or apparel knowledge is required.
• Fluency in English with strong written and verbal communication, interpersonal, and persuasion skills is required.
• Active listening skills and customer service orientation are mandatory.
• Excellent communication, interpersonal, and influencing skills.
• Ability to work across teams and manage priorities to accomplish multiple tasks is required.
• Individuals must work cooperatively and establish positive cross-functional relationships within the organisation.
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
• High school diploma or equivalent is required.
• Prior experience in a customer service environment is required.
• Strong understanding of product offerings and sales programmes, plus working knowledge of appropriate operating systems.
• Technical, administrative, organisational, and interpersonal skills.

• Bachelor's degree in a related field is preferred.

• Normal office conditions with extensive computer and phone usage.
• Ability to work extended hours as necessary.
• Able to work efficiently and accurately in an atmosphere of frequent interruption.
• Light physical effort equal to frequent lifting or moving of lightweight materials.

• Expected starting base pay is $21.50 per hour.