Assistant Manager, Customer Service (1 Year External Contract)

Sits within the Customer Service team and supports order and delivery management across injection orders, key account deliveries, intercompany flows and ad-hoc B2B deliveries. It acts as a link between customers and internal functions such as Sales, Finance, Operations and Omni to maintain accurate order books, stock visibility and responsive service. The position also supports sales targets through close collaboration with Sales and the execution of customer service standards.

• Manage injection orders, largest account deliveries, intercompany orders and ad-hoc B2B deliveries.
• Execute the customer service strategy and deliver performance levels in line with adidas group standards, ensuring reliability and responsiveness to customer requests and complaints.
• Create accurate customer Re & Pre-orders and clearance orders in the system, call off existing contract orders, and process and send order confirmations.
• Liaise with customers on delivery intake and plan deliveries when required; cancel existing sales orders and repurpose stock to other customers.
• Adjust the order book according to delivery information and inform customers and the sales team of delays; maintain order book accuracy through delivery date adjustments, cancellations, cleansing and checks on delivery dates and quantities.
• Generate and compile inventory data to maintain healthy stock levels; monitor article drops and shipment tracking and ensure all preorders have been picked up.
• Create credit notes for issues such as wrong pricing, wrong discounts or off-invoice discounts and payment, and create and process returns and claims.
• Communicate cross-functionally between internal interfaces and establish adequate interfaces with Finance, Operations and Omni.
• Issue reports to follow up customer service activities upon request and support in-season and injection buy consolidation and order creation.
• Work closely with Sales to achieve the monthly sales target and carry out other sales operations duties as requested by Sales.

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered.
• 3-5 years of relevant experience.
• Intermediate to advanced Outlook skills.
• Intermediate Word skills.
• Intermediate PowerPoint skills.
• Intermediate to advanced Excel skills, including advanced formulas, PivotTables and VLOOKUP/XLOOKUP.
• Excel Macros skills.
• Intermediate to advanced adiRace ERP skills.
• Intermediate to advanced adiPortal skills.
• Intermediate to advanced SAP skills in order management, customer master data and billing.

• Experience in consumer goods, retail, wholesale or a supply-chain related business.

Adidas also states that embedding diversity, equity and inclusion into its culture and talent processes supports employee belonging and brand competitiveness.