Venue Workforce Manager

Rugby World Cup Australia is recruiting two Venue Workforce Managers, with opportunities available across the host cities for Men's Rugby World Cup 2027. Reporting to the Senior Volunteer Manager, the role leads the planning, coordination and delivery of workforce operations across tournament venues, ensuring staff and volunteers are ready to support an exceptional event experience. Working across the full event lifecycle, the postholder serves as the key workforce lead for an assigned venue, preparing it for match-day delivery through scheduling, rostering, workforce spaces and services, training and volunteer engagement.

• Lead workforce planning and readiness activities across assigned venues, ensuring workforce requirements are embedded into venue operations, service plans, operating procedures and tournament delivery plans.
• Coordinate workforce scheduling, rostering, deployment and attendance management through the Tournament Management System (TMS), supporting Functional Areas and venue teams to deliver workforce requirements effectively.
• Manage venue workforce infrastructure and services, including workforce centres, check-in locations, welfare facilities, FF&E, technology, transport, catering and signage requirements.
• Validate venue volunteer requirements and prioritise volunteer positions to support workforce planning, and contribute to volunteer onboarding, engagement, recognition and offboarding initiatives.
• Deliver venue-specific training, Just-in-Time Training (JITT) and workforce briefings, ensuring staff and volunteers are prepared to perform their roles safely and effectively.
• Lead workforce operations at an allocated match venue during tournament time, overseeing deployment, attendance, workforce welfare, operational reporting, issue escalation and day-to-day workforce coordination.
• Build and maintain strong relationships with venue teams, Functional Areas, host city stakeholders and tournament partners, representing Workforce in venue readiness activities and operational meetings to support successful venue delivery.

• 2-3 years' experience in workforce operations, volunteer management, people operations or event workforce coordination within major events, sporting organisations or venues.
• Demonstrated experience coordinating workforce planning, scheduling, rostering and deployment activities across multiple stakeholder groups.
• Excellent planning, organisational and problem-solving skills, with the ability to manage changing priorities, meet deadlines and resolve issues effectively under pressure.
• Proficiency using workforce management, rostering and scheduling systems, with strong administrative, reporting and data management skills, including experience working with spreadsheets and workforce-related reporting.
• Exceptional stakeholder engagement and relationship management skills, with the ability to collaborate effectively with venue teams, Functional Areas, host city stakeholders, staff, volunteers and external partners.
• Confident communication, facilitation and presentation skills, including experience delivering training, inductions, workforce briefings and volunteer engagement activities to diverse audiences.
• Experience working within venue, stadium, tournament or major event environments, combined with a commitment to workforce wellbeing, diversity, inclusion and creating a positive experience for staff and volunteers.
• Flexibility to travel between host cities and venues as required, and willingness to work outside standard business hours, including evenings and weekends.
• Ability to obtain unlimited working rights in Australia.

• Experience working on major sporting events, international tournaments or large-scale event operations involving complex workforce planning and stakeholder coordination.
• Experience working within a match venue, stadium, arena, precinct or venue-based operational delivery environment.
• Knowledge of volunteer management best practice, including volunteer engagement, recognition, retention and workforce experience initiatives.

• Flexible ways of working, with the option to be based in Sydney or to work remotely.

• The opportunity to play a key role in delivering the Men's Rugby World Cup 2027 and to help create a lasting legacy for rugby in Australia.
• Flexible ways of working designed to support high performance, collaboration and work-life balance.
• Access to regular Lunch & Learn sessions, wellbeing initiatives and opportunities to develop skills while working on a world-class event.
• An inclusive and collaborative team culture with regular virtual and in-person catch-ups, team events, celebrations and opportunities to connect with colleagues across the country.
• Sydney HQ benefits for those working from the CBD office, including a modern workplace opposite Hyde Park, weekly fresh fruit, end-of-trip facilities, showers, fresh towels and premium amenities.