Fan Services Venue Manager - 7 Host Cities (Brazil)

Is responsible for delivering a world-class fan experience at the FIFA Women's World Cup 2027, initially supporting the planning, coordination, and delivery of fan services across all venues. It acts as the primary point of contact for key fan service deliverables within stadium operations, ensuring consistency and compliance with agreed service standards across the tournament. Reporting to the Fan Services Manager, the role requires effective management of spectator services, close coordination with FIFA Functional Areas and stadium teams, and strong engagement with internal and external stakeholders.

• Plan, coordinate, and deliver Fan Services operations at the assigned stadium, including spectator information points, wayfinding and guidance, accessibility and mobility assistance, stroller storage, and other spectator support services.
• Ensure a welcoming and inclusive fan experience by implementing efficient Fan Services operations that comply with FIFA service standards, respond to spectator needs, and align with the defined project scope and the overall FWWC2027 programme.
• Oversee the setup, operational readiness, management, and dismantling of fan service spaces, assets, Technology Equipment (TEAP), Furniture, Fixtures & Equipment (FF&E), and related logistics.
• Work closely with stadium Venue Management, Security, Ticketing, Volunteer Management, Hospitality, Dressing & Signage, and other teams to integrate tournament operations with existing stadium services
• Ensuring coordinated spectator flows and integrated resolution of fan needs throughout the matchday journey.
• Coordinate with FIFA Functional Areas, stadium operators, local authorities, and external stakeholders to support Last Mile operations, ensuring clear wayfinding and a safe, smooth spectator journey to and from the stadium.
• Build and maintain effective working relationships with FIFA Functional Areas, stadium operators, service providers, and other relevant stakeholders, confidently leading cross-functional meetings, navigating competing priorities
• And exercising sound judgment to balance collaboration with constructive challenge.
• Lead, coordinate, train, and oversee Fan Services staff and volunteer teams, ensuring effective deployment, operational readiness, team welfare, and the consistent delivery of high-quality spectator services throughout stadium operations.
• Maintain close coordination with the Fan Services Central Team through regular operational meetings, providing progress updates, tracking deliverables on Monday.com, addressing challenges
• And ensuring alignment between stadium-level planning and tournament-wide Fan Services strategies and standards.
• Ensure timely and accurate completion of WeTrack reporting requirements, including pre-tournament readiness reports, post-match reports, and tournament debriefings.
• Oversee all Fan Services operations on matchdays, ensuring the effective implementation of established Standard Operating Procedures (SOPs), policies, and operational protocols, proactively identifying and mitigating operational risks, resolving issues within scope
• And escalating incidents through appropriate reporting lines when required.

• University degree in Event Management, Hospitality, Sports Management, Business Administration, or a related field relevant to the role, or equivalent vocational qualifications and professional experience.
• Advanced proficiency or fluency in both spoken and written Brazilian Portuguese and English.
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint).
• Minimum of 3 years of professional experience in Fan Services, Event/Venue Operations, Hospitality, or other relevant operational roles.
• Proven experience coordinating operations or service delivery in dynamic, multi-stakeholder environments, working with internal teams, external partners, local authorities, and service providers.
• Demonstrated experience leading and coordinating teams, including workforce planning, deployment, supervision, and team engagement.
• Solid understanding of event planning and project management methodologies.
• Strong presentation, negotiation, and leadership skills.
• Excellent written and verbal communication skills.
• Ability to work independently and lead cross-functional teams.
• Strong crisis-management capability with the ability to remain calm and decisive under pressure.
• Ability to manage priorities, adapt to changing operational needs, and deliver responsibilities within agreed timelines.
• Strong problem-solving skills, with the ability to remain adaptable, proactive, and solution-focused in high-pressure operational environments.
• Ability to prioritise and manage high workloads during busy periods.
• Excellent interpersonal skills across diverse stakeholder groups.

• Previous experience with project management tools, such as Monday.com, as well as WeTrack.
• Experience within major sporting events, international events, or large-scale public events.
• Previous experience managing large groups of staff or volunteers.
• Familiarity with crowd management principles, particularly within sporting events.
• Familiarity with host stadium operations.

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the FIFA Women's World Cup 2027™, the biggest women's sporting event in the world, which for the first time is hosted in South America in Brazil. The organisation is creating a unique and unforgettable experience and invites candidates to be part of the workforce delivering it.