Lottery Fulfillment Supervisor

As an Operations Supervisor, the role-holder leads a team at the heart of Jackpocket, the company's lottery courier product. The position oversees daily lottery courier operations, ensuring smooth and timely ticket order processing to meet production goals. The supervisor shapes key decisions on personnel management, process development and operational improvements within a fast-growing industry.

• Lead the fulfilment centre team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as Manager-on-Duty in the fulfilment centre and manage shift scheduling, attendance and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.
• Shape decisions on personnel management, process development and operational improvements to maintain excellence.

• Availability to support a continuous operation including nights, weekends and holidays.
• A commitment to promoting safety, efficiency and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritise and tackle tasks independently.
• Leadership experience in recruiting, hiring, training and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

• Work is carried out in a fulfilment centre supporting a continuous operation.

• $23 – $29 per hour

• Bonus and equity, plus benefits, as applicable.
• Guidance is provided through the gaming licence application process where relevant to the role.

DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, employees may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment, with guidance provided through the process where relevant. AI is becoming an integral part of the company's present and future, powering how work gets done, guiding smarter decisions and sparking bold ideas, and its teams are energised by innovation and readily embrace emerging technology.