Esports
Lottery Fulfillment Supervisor
Entry Level
Little Rock, United States
in office
Full time
Job description
About the Role
This role leads a team at the heart of the innovative lottery courier product, Jackpocket, overseeing daily lottery courier operations. The focus is on smooth and timely ticket order processing to meet production goals. The supervisor shapes key decisions on personnel management, process development, and operational improvements to maintain excellence.
Key Responsibilities
- Lead the fulfilment centre team, managing lottery operations resources and tasks to meet production targets while responding to changing business demands.
- Serve as Manager-on-Duty in the fulfilment centre, managing shift scheduling, attendance, and employee breaks.
- Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
- Handle the redemption of high-value lottery tickets accurately and promptly.
- Manage inventory and ensure office supplies and equipment are ordered as needed.
Required Experience & Qualifications
- Availability to support a continuous operation, including nights, weekends, and holidays.
- A commitment to promoting safety, efficiency, and adherence to industry regulations.
- Ability to promote a positive work environment through strong leadership and problem-solving skills.
- Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
- Self-starter mentality and sharp attention to detail, with the ability to prioritise and tackle tasks independently.
- Leadership experience in recruiting, hiring, training, and motivating employees.
- Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.
Workplace
- On-site work in a fulfilment centre.
Salary
- The US hourly rate for this full-time position is 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable.
Benefits & Perks
- Bonus as applicable.
- Equity as applicable.
- Benefits as applicable.
The Application Process
As a regulated gaming company, candidates may be required to obtain a gaming licence issued by the appropriate state agency as a condition of employment, and the company guides candidates through the process if this is relevant to the role.
About the Company
DraftKings is a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. At the company, AI is becoming an integral part of both the present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. The company's teams are energised by innovation and readily embrace emerging technology, and the organisation sees itself as shaping the future rather than waiting for it.
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