Volunteer System Manager

The Volunteer System Manager ensures the FIFA Volunteer Management Tool is used consistently and to FIFA's established standards across the FIFA Women's World Cup Brazil 2027™. Reporting to the Senior Volunteer Manager - FIFA27 and working under the functional guidance of the FIFA Volunteer Management team in Zurich, the role receives intensive training from FIFA Zurich and transfers those standards to the local edition in Brazil. A core part of the role is training and supporting system users at FIFA27 Headquarters in Rio de Janeiro and across all eight Host Cities.

• Complete intensive onboarding and training with FIFA Zurich on the FIFA Volunteer Management Tool, its processes, and service standards.
• Apply and maintain FIFA's tournament standards in Brazil, translating and transferring requirements to the local context.
• Support the implementation of volunteer processes in the tool, covering selection, role allocation, scheduling, and tournament-time operations, including test events where applicable.
• Identify local requirements or challenges and escalate them to FIFA Zurich, contributing to agreed solutions rather than independently changing system set-up.
• Train FIFA27 HQ and Host City volunteer teams on the use of the FIFA Volunteer Management Tool, using materials and guidelines provided by FIFA Zurich, and adapt training materials to the local context and Portuguese language in alignment with FIFA Zurich.
• Deliver Train-the-Trainer sessions so that Host City teams can support their own users.
• Act as the first point of contact for local user questions and issues, resolving them where possible and escalating to FIFA Zurich as required, and manage user access requests and validations in line with FIFA processes.
• Act as the link between the Volunteer team and other Functional Areas to support data exchange and aligned processes, and coordinate with FIFA Zurich on dependencies with other FIFA and local systems.
• Participate in testing activities such as UAT, simulations, and readiness exercises as coordinated by FIFA Zurich.
• Produce regular reports and status updates for the Senior Volunteer Manager, Host City teams, and FIFA Zurich using agreed formats and tools.
• Monitor data quality and completeness in the tool and follow up with local teams on corrections.
• Ensure data is handled in line with FIFA data protection standards and Brazilian legislation (LGPD).
• Provide on-the-ground system support to HQ and Host City teams during the tournament, in coordination with FIFA Zurich.
• Support close-out activities, including data clean-up, handover, and input into the debrief report.

• Strong experience in volunteer, workforce, or sport event operations.
• Experience using volunteer or workforce management systems.
• Proven experience delivering training to diverse user groups.
• Strong organisational and communication skills, with the ability to explain technical processes clearly.
• Good analytical and reporting skills, including use of tools such as Excel.
• Comfortable working within established frameworks and following guidance from a central team, while proactively raising issues and ideas.
• Detail-oriented, reliable, and service-minded.
• Collaborative team player, comfortable in a multicultural, fast-paced environment.
• Passion for sport, community, and volunteering.
• Right to work in Brazil.
• Fluent in English (spoken and written).
• Fluent in Portuguese (spoken and written).
• Ability to relocate to Rio de Janeiro.
• Supportive and flexible approach to evolving responsibilities during the lifespan of the tournament.

• Experience involving systems or databases.
• Experience with Rosterfy.
• Power BI or similar analytical and reporting tools.

• FIFA27 Headquarters in Rio de Janeiro, with support across all eight Host Cities.

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the FIFA Women's World Cup 2027™, the biggest women's sporting event in the world, which for the first time is hosted in South America in Brazil. FIFA Zurich owns the FIFA Volunteer Management Tool and defines the service levels, processes, and standards applied at every FIFA tournament.