Senior Manager, Volunteer Program

This role leads strategic planning and delivery of the end-to-end volunteer journey for the LA28 Olympic and Paralympic Games, reporting to the Head of Volunteer Program. It works across functional areas to ensure the volunteer programme aligns with operational priorities and Games-time requirements, combining mass recruitment, stakeholder management and Games-time readiness. The role sets clear timelines and deliverables and establishes a consistent approach to programme delivery that champions inclusion, collaboration and excellence.

• Lead strategic planning and delivery of the volunteer programme across functional areas for both the Olympic and Paralympic Games, ensuring alignment between programme objectives and operational needs.
• Oversee the end-to-end volunteer recruitment journey, establishing and implementing processes for pre-assignments, assignments, role allocations, offers and change management to support effective volunteer deployment.
• Align recruitment, engagement and deployment plans so functions, stakeholders and volunteers receive consistent information throughout programme delivery.
• Manage internal and external volunteer stakeholder relationships, aligning timelines, processes and expectations to support integrated programme delivery.
• Coordinate Games-time operational readiness through policies, procedures, risk and issue management, project tracking and reporting against delivery milestones.
• Perform other duties as required, with the role evolving over time and potentially including operational responsibilities during the Olympic and Paralympic Games.

• Minimum 7+ years in large-scale events, leading volunteer programmes and mass recruitment from planning to delivery.
• Bachelor's degree; or 7 years of equivalent experience in volunteer management and mass recruitment.
• Experience with MS Office.
• Strong stakeholder relationships, interpersonal communication and cross-functional collaboration, with experience leading, motivating and engaging large volunteer and staff teams.
• Experience with workforce systems, including CRM, recruitment, scheduling and rostering, and project tools supporting coordinated volunteer operations.
• Project management and on-time delivery across complex competing priorities, with sound judgment and clear communication as operational requirements evolve.

• Experience managing volunteers for Olympic and Paralympic Games.
• Experience delivering equivalent international major event volunteer or workforce programmes.
• Bilingual or multilingual communication skills supporting volunteer engagement.
• Commitment to inclusive volunteerism and participation across communities.
• Attention to detail and practical problem-solving in volunteer operations.

• Available to work onsite in the Downtown Los Angeles-based office.
• The majority of work is conducted in an office setting, requiring extended periods using computers, phones and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends and holidays, especially during peak operational and event periods.
• Applications are welcome from candidates based outside the Los Angeles area, provided they are able to work on-site in LA.
• Relocation assistance is not provided.

LA28 offers the opportunity to work alongside teammates connecting volunteer participation with delivery of the Olympic and Paralympic Games, with cross-functional exposure through partnerships spanning volunteer recruitment, engagement, deployment and operational readiness, and the chance to develop transferable leadership experience by establishing processes and coordinating a demanding volunteer programme. LA28 provides the chance to take pride in shared achievement that reflects inclusion, co-creation and the contribution of volunteers, and is committed to providing an inclusive and accessible recruitment process and will work with candidates who require an accommodation at any stage.