Senior Associate, Volunteer Program

This role supports the planning and delivery of the end-to-end volunteer journey for the LA28 Olympic and Paralympic Games, reporting to the Manager, Volunteer Program. The position leads cross-functional coordination to ensure volunteer program initiatives are aligned with operational priorities and Games-time requirements, combining mass recruitment, stakeholder integration and Games-time readiness. It ensures that program timelines and deliverables are aligned and communicated consistently to internal and external teams, supporting an inclusive volunteer experience grounded in collaboration and excellence.

• Coordinate planning and delivery of the volunteer program for both the Olympic and Paralympic Games, ensuring alignment between program objectives and operational needs.
• Support large-scale volunteer recruitment from pre-assignments and assignments through role offers and deployment, maintaining continuity across each stage.
• Collaborate cross-functionally and with external stakeholders to align recruitment, engagement and deployment plans and support consistent communication across the volunteer program.
• Maintain project plans, timelines and deliverables that align internal and external teams to the volunteer program and support a coordinated execution.
• Assist Games-time readiness by helping connect volunteer program preparation with the operational requirements of delivery.
• Perform other duties as required, with the role evolving over time and potentially including operational responsibilities during the Olympic and Paralympic Games.

• Minimum 4+ years of experience in events, leading volunteer programs and delivering mass volunteer recruitment.
• Bachelor's degree; or 4 years of equivalent experience in volunteer program operations.
• Proficiency in MS Office and project tools.
• Excellent interpersonal and communication skills, with cross-functional collaboration and sound prioritisation amid complex and competing priorities.
• Experience using workforce systems, including CRM, recruitment portals and scheduling/rostering, to support volunteer recruitment and deployment.
• Ability to develop processes, guidelines, communications and resources that support volunteer program execution in an evolving and demanding environment.

• Experience supporting Olympic and Paralympic Games or international sporting events.
• Experience contributing to the delivery of other major events.
• Bilingual or multilingual communication skills supporting engagement with volunteers.
• Commitment to inclusive volunteerism and engagement with community participants.
• Attention to detail and practical problem solving in volunteer programs.

• Is based on-site at the LA28 office in Downtown Los Angeles; candidates based outside the Los Angeles area are welcome to apply provided they are able to work on-site in LA.
• No relocation assistance is provided for any positions.
• The majority of work is conducted in an office setting, requiring extended periods of time using computers, phones and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends and holidays, especially during peak operational or event periods.

• Work alongside teammates connecting volunteer participation with the Olympic and Paralympic Games.
• Gain cross-functional and stakeholder collaboration skills through program coordination.
• Develop transferable experience in volunteer recruitment, engagement, planning and operational preparation.
• Take pride in shared accomplishments that help volunteers contribute to Games delivery.

The organisation strives to build a team that is inclusive and encourages qualified candidates of all backgrounds, perspectives and identities to apply, assessing applications on the relevant skills, education and experience a candidate can add to the team.