Lead Store Advisor, Georgetown

The Lead Store Advisor elevates team performance and floor execution through functional expertise and peer coaching, role-modelling premium standards and operational precision so that On's high-performance culture is felt in every fan interaction. Reporting to the Store Leader, the role supports the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence. The position sits within On's global retail team and combines day-to-day floor leadership with ownership of a specific pillar of expertise.

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master the Cloud CX framework and deliver a premium experience that drives brand loyalty
• Drive functional excellence and systemic process improvements by owning a specific pillar of expertise — Customer, Experience, Store Operations, or People — while maintaining meticulous standards across the store
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalised solutions that safeguard elevated service standards and fan relationships
• Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability
• Ensure every detail of store execution reflects the brand's premium global positioning

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
• Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
• Deep understanding of service excellence, with the ability to analyse information to solve problems and handle planned changes effectively
• Emotional intelligence, including awareness of personal strengths and an open, curious approach to unfamiliar topics
• Keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries

• Typical cash compensation range for this position is $25.96/hr - $28.85/hr, plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location; certain roles may be eligible for equity compensation in addition to cash compensation.

• Competitive benefits package including medical, dental, and vision benefits for full-time team members
• Industry leading employee discount
• Competitive 401k program
• 15 days of accrued Vacation Time Off
• Store closure on Christmas Day and New Year
• A plethora of product perks

On creates immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences, and the team values authenticity, collaboration, and a relentless drive for excellence.