Manager, Account Operations

THE·TEAM is seeking a Manager, Account Operations to support one account within its Brand Consulting team. The role centres on working with data, improving processes and creating the structure that helps a busy team operate effectively, with much of the work involving independent, focused use of Excel, financial trackers, operational data and documentation. The postholder collaborates regularly with account leadership, accounting and project teams to gather information, resolve questions and communicate findings, balancing independent detailed work with keeping others informed.

• Maintain and improve account workflows, trackers and templates, identifying friction points and implementing scalable solutions.
• Help project and account teams monitor approved budgets, actual spend, committed costs and forecasts, keeping information current and flagging inconsistencies or potential overages.
• Coordinate questions and follow-up on budget matters with accounting and account leadership.
• Lead communication between the client budget manager, account team and internal accounting for the monthly invoicing (accounts receivable) process, ensuring projects are funded timely and accurately.
• Monitor team time-entry completion and accuracy, analyse hours by employee, project and time period, identify unusual patterns or missing entries, and prepare monthly internal and client-facing reports.
• Build and maintain Excel-based tools, status updates, dashboards and clear PowerPoint or written summaries, turning operational data into actionable observations, priorities and recommendations.
• Learn the client's reporting requirements, budget processes and relevant contractual and legal workflows, supporting accurate and timely responses and maintaining strong relationships with account team and client contacts.
• Support account-team onboarding, training on established processes, and maintenance of shared resources so new and existing colleagues can work effectively.
• Review work for accuracy and consistency, handle sensitive client and business information appropriately, and look for opportunities to simplify recurring tasks without weakening controls.

• 2–4 years of relevant experience in account operations, business operations, project coordination or process management.
• Bachelor's degree in business administration, operations management or a related field, or equivalent practical experience.
• Strong Excel skills, including organising large datasets, building and maintaining trackers, using formulas and pivot tables, reconciling information and presenting meaningful summaries.
• Comfort with Word and PowerPoint.
• Demonstrated ability to organise complex information, spot errors or missing details, manage deadlines and document repeatable workflows.
• Ability to communicate information clearly and accurately through written updates, discussions or presentations, tailoring updates for leadership, clients, Finance and day-to-day project teams.
• Strong judgment, initiative and accountability, including the ability to move work forward independently, ask thoughtful questions and know when to escalate.
• Ability to build effective working relationships and communicate respectfully with colleagues and stakeholders.
• Comfort working with budgets and operational information, an eye for accuracy, and a willingness to learn the account's financial and administrative workflows.
• Curiosity about the sports, entertainment and sponsorship business, with a willingness to learn clients' needs and the services the teams deliver.

• Agency experience in creative, digital, sponsorship, experiential or related environments.

• Base salary range of $50–60K, plus bonus potential if applicable for the role; the actual base salary depends on factors including market dynamics, location and region, experience, specialised skills or training, level of responsibility, budgetary considerations and tenure at the company.

• Professional development through learning and development programmes, mentorship opportunities and career advancement support.
• Generous paid time off and holiday allowances.
• Paid parental leave.
• 401k plan including contribution matching.
• Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary benefits including critical illness cover, identity protection, pet insurance and 529 plans.
• Commuter benefits, where available.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.