Assistant Warehouse Manager

This role is responsible for the accurate and efficient execution of operations within the North America Distribution Centre, supporting US retail store distribution, ecommerce fulfilment and future business growth. Reporting to the Inventory & Logistics Manager, it directs Leads and Associates to maintain productivity, accuracy, service levels and operational standards. The position is assigned a primary area of responsibility within Ecommerce Fulfilment, Inventory Operations or Logistics Operations, with shared responsibilities applying across all assignments and area-specific responsibilities applying according to the assignment; areas of responsibility may change in line with business needs.

• Support the implementation and launch of the North America Distribution Centre and its ecommerce fulfilment operations, establishing processes, controls, operational and distribution standards and workflows before opening.
• Support warehouse layout and operational readiness planning, including inventory location strategies, stock transfers, initial inventory intake, receiving and dock operations, fulfilment workstations, packing and shipping processes, transportation planning and distribution strategies.
• Participate in testing and validation of warehouse systems, ecommerce platforms, inventory, logistics and fulfilment processes and operational workflows to support successful go-live.
• Support recruitment, onboarding and training of Leads and Associates, and lead, coach and develop them within the assigned area, setting clear expectations for productivity, inventory and order accuracy, service levels, operational standards and safety compliance.
• Manage labour deployment, schedules and workload prioritisation across assigned functions, monitoring individual and team performance and providing regular feedback to support growth and accountability.
• Track and analyse performance metrics and trends such as productivity, labour utilisation, throughput, operational efficiency, accuracy and service level achievement, providing analysis to warehouse leadership that highlights trends, risks, service challenges and opportunities for improvement.
• Support planning through analysis of order and receiving forecasts, promotional activity, fulfilment and distribution requirements and operational capacity.
• Partner with warehouse leadership and cross-functional teams to identify root causes, recurring discrepancies and operational bottlenecks, implementing corrective actions to prevent recurrence.
• Ensure inventory, fulfilment and logistics transactions and warehouse activities are executed accurately within warehouse management systems, ecommerce platforms and operational systems, and maintain accurate procedures and standard operating practices.
• Monitor compliance with inventory and operational controls, audit requirements, shipping and transportation requirements, safety standards and warehouse governance standards relevant to the assigned area.
• Work closely with Inventory, Logistics, Ecommerce Fulfilment, the Ecommerce Central Team, Customer Services, Merchandising, Buying and Warehouse Operations teams to ensure effective inventory flow, stock availability and operational execution
• Aligning processes to support seamless product flow and the customer journey from order placement through delivery.
• Oversee daily ecommerce fulfilment activities, including order processing, picking, packing, shipping and returns processing, ensuring customer orders are fulfilled accurately within established service level agreements, and order ecommerce consumables across the operation.
• Oversee the full product intake process, including receiving validation, accurate system recording and putaways, own cycle count scheduling and execution across all warehouse inventory locations, and lead investigations into inventory discrepancies, stock variances
• Shrinkage and inventory exceptions.

• Three to five years' experience in ecommerce fulfilment, warehouse operations, distribution or supply chain-related roles.
• Previous experience leading or supervising warehouse, fulfilment or operational teams.
• Strong written and verbal communication skills.
• Experience relevant to the assigned area, including order fulfilment processes such as picking, packing, shipping, returns processing and service level performance, and/or inventory control processes such as cycle counts, audits, adjustments and discrepancy resolution.
• Ability to analyse inventory and operational data and trends and translate insights into corrective actions.
• Strong attention to detail with a focus on order accuracy, customer experience and operational efficiency.
• Comfortable working in a fast-paced warehouse, fulfilment or distribution environment.
• Proficiency with warehouse management systems (WMS), ecommerce platforms, fulfilment tools and Microsoft Office.
• Confident, organised, analytical, solutions-focused and customer-focused leadership, with the ability to balance service, accuracy, efficiency and productivity.

• Experience supporting ecommerce operations within a retail, consumer products or branded distribution environment.
• Experience within retail, ecommerce, consumer products or branded distribution environments.

• North America Distribution Centre