Sport Tech & Data
Manager, 3PL Warehouse Operations
Mid Level
Chicago, United States
in office
Full time
Job description
About the Role
Leads the global 3PL warehousing network, owning partner relationships, inventory data accuracy and the movement of gear to athletes and coaches. It leads a team of direct reports and supports their growth, partnering with inventory control, demand planning, transportation, compliance and accounting to keep everyone aligned. The role requires regular in-person collaboration with teammates and on-site work at a 3PL warehouse.
Key Responsibilities
- Serve as the main point of contact for global 3PL partners, leading operational reviews, resolving escalations and onboarding new partners from site setup to go-live.
- Oversee receiving, storage, picking, packing, shipping and returns across all sites.
- Plan for peak season and validate 3PL invoices against contracted rates.
- Track SLAs and KPIs, analyse performance data to identify root causes and present results to Logistics leadership.
- Lead quarterly business reviews with the Director of Global Logistics.
- Own inventory accuracy through cycle counting.
- Work with the Business Operations Process Technology team on OMS, ERP and EDI/API connections that keep inventory visible.
- Set clear goals, give regular feedback and support career growth for direct reports.
- Partner with inventory control, demand planning, transportation, compliance and accounting to keep everyone aligned.
Required Experience & Qualifications
- Bachelor's degree in supply chain management, logistics, business or a related field.
- Seven or more years in warehouse operations, 3PL management or supply chain logistics.
- Experience managing external 3PL or logistics service provider relationships at a senior level.
- Experience building KPI scorecards and holding partners to their SLAs.
- Experience managing and developing direct reports, including setting goals and giving feedback.
- Familiarity with WMS and ERP platforms and EDI/API integrations.
- Ability to turn operational data into clear improvements and explain them well.
Preferred Skills
- Experience managing a multi-site or multi-region 3PL network.
- Familiarity with Lean, Six Sigma or similar continuous improvement methods.
- Experience negotiating contracts and managing logistics service agreements.
- MBA or other advanced degree in a related field.
- Willingness to travel approximately 10% of the year.
Workplace
- Role is open to candidates based in Chicago, Ill.
- Requires working on-site at the Chicago 3PL warehouse at least three days per week.
- Time spent collaborating with teammates in-person is an integral part of the work.
Salary
- Starting salaries will typically fall near the middle of the range.
- Eligible for a long-term incentive (LTI) award.
- Compensation decisions are based on an individual's experience, skills and education in line with internal pay equity practices.
Benefits & Perks
- Flexible vacation time and company-wide holidays to support work-life harmony.
- Paid sabbatical every five years.
- Medical plans tailored for the employee and family, including vision, dental and fertility benefits.
- Employee Assistance Programme (EAP) and Employee Resource Groups.
- 401(k) contribution match up to 4% of the employee's own contribution.
- Tech stack and hardware provided to do best work whether in the office or working remotely.
- Investment in offices and spaces designed with employees in mind.
About the Company
Hudl describes itself as the team behind the team, supporting the lifelong impact sports can have through lessons in teamwork and dedication, inspiring coaches and opportunities to reach new heights.
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