Medical Delivery Lead

This role leads the operational planning and delivery of national medical education programmes, ensuring medical education is delivered consistently and effectively. It involves supporting and developing a delivery team and coordinating high-quality learning experiences across St. George's Park, clubs, universities and other locations.

• Lead and support the Medical Delivery Coordinators, setting clear objectives, priorities and expectations, and providing regular coaching, feedback and development support to create an inclusive and collaborative team environment.
• Allocate resources effectively and ensure delivery activity aligns with programme requirements, working with the Medical Team and Learning Delivery Lead on workforce planning, performance, development and resourcing, and contributing to wider Learning Delivery priorities and shared ways of working.
• Lead end-to-end operational planning of medical courses and events across St. George's Park, clubs, universities and external locations, including Medical away days, and oversee coordination of applications, shortlisting, dates, venues, learner communications, tutor requirements, equipment
• Assessments, results and certification.
• Translate medical education strategy and pathway priorities into deliverable operational plans with the Senior Medical Lead and medical course leads, ensuring plans are clear, achievable and supported by appropriate resources and contingency arrangements.
• Manage course planning and delivery within agreed budgets, providing on-course leadership and resolving operational issues to protect the learner and tutor experience.
• Build effective relationships with internal teams and external partners, providing clear and timely communication so stakeholders understand plans, responsibilities and next steps.
• Deliver excellent customer service and support to course tutors and learners throughout the learner journey, from pre-course enquiry to post-course certification.
• Ensure courses and events meet agreed programme requirements, policies and accreditation standards, maintaining effective processes for applications, communications, administration, assessments, results and certification, and ensuring learners and tutors receive a consistent
• Responsive and high-quality service.
• Use learner, tutor and stakeholder feedback to improve delivery, monitor progress, readiness, learner experience and recurring operational issues, maintain visibility of key delivery risks, dependencies and actions, escalating where appropriate
• And identify opportunities to simplify processes and improve consistency across medical delivery.
• Develop positive working relationships with internal and external stakeholders across FA Learning and the wider FA, work collaboratively across functions, understanding how priorities, risks and decisions in one area can influence outcomes elsewhere
• Execute additional tasks as required to meet changing priorities, and comply with company policies and procedures to maintain health, safety and well-being standards.

• Proven experience of planning and delivering learning events or programmes across multiple locations, coordinating logistics, venues, resources and administration to provide a high-quality learner experience.
• Strong organisational and project management skills, with the ability to manage competing priorities, processes and procedures effectively within a fast-paced, customer-focused environment.
• Excellent relationship management and communication skills, with the ability to collaborate with and influence a range of internal and external stakeholders while delivering outstanding customer service.
• Strong leadership and people management skills, including setting priorities, supporting team performance, coaching and providing constructive feedback.
• Confident using Microsoft 365 applications, including Teams, Excel, Outlook and Word, with a collaborative approach to team working.
• A flexible approach to working, including the ability to work evenings when required.
• Willingness to complete a DBS check as required for the role, in line with legislation and government guidance.

• Experience working within a sporting, educational or medical environment, with an interest in developing strong relationships across the medical pathway in football.
• Experience managing budgets, risks and contingency planning when delivering events or learning programmes.
• Experience using learning management systems, project management tools and digital technology to plan, track and improve programme delivery.
• Strong analytical and continuous improvement skills, with experience of reviewing data, evaluating processes and streamlining services or procedures.
• Advanced Microsoft Excel skills and/or experience using Microsoft Copilot.

• Hybrid working model with the expectation to work from the contractual location for part of the week and remotely for the remainder, as and when required by the team.
• The hybrid model may be adjusted in future if deemed necessary.
• The contractual location is listed on the FA Careers page.

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging connection and learning with colleagues and supporting mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Private medical cover funded by The FA.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, and 25 days of annual leave (based on a full-time, permanent contract).
• A hybrid working model which offers greater flexibility.
• Great opportunities to develop and grow in the role.

The FA is committed to ensuring everyone can flourish in their roles. It offers unique office spaces under the arch of the iconic Wembley National Stadium, the home of English Football, and a world-class Elite Performance Centre at St. George's Park in Staffordshire, an exceptional setting to develop and inspire high-performing England teams and leaders. The FA is a diverse workplace that aspires to represent football across the country and actively promotes inclusion and diversity.