Sporting Fashion & Goods
Lead Store Advisor, Houston
Entry Level
Houston, United States
in office
Full time
RetailRetail Operations
Job description
About the Role
Elevates team performance and floor execution through functional expertise and peer coaching. Reporting to the Store Leader, it supports the retail function by orchestrating sales-floor energy with a positive mindset and providing balanced feedback to drive consistent excellence. By role-modelling premium standards and operational precision, the role ensures On's high-performance culture is felt in every fan interaction.
Key Responsibilities
- Orchestrate floor flow as an expert role model for the 5 Steps of Service.
- Empower Advisors to master the Cloud CX framework and deliver a premium experience that drives brand loyalty.
- Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People.
- Maintain meticulous standards across the store.
- Resolve complex after-sales inquiries and operational hurdles with empathetic, personalised solutions that safeguard elevated service standards and fan relationships.
- Guide and motivate the team through impactful coaching and balanced feedback.
- Foster a culture of shared accountability and ensure every detail reflects premium global positioning.
Required Experience & Qualifications
- 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
- Demonstrated ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals.
- Deep understanding of service excellence and ability to analyse information to solve problems and handle planned changes effectively.
- Emotional intelligence, including awareness of own strengths and openness and curiosity when approaching unfamiliar topics.
- Keen eye for detail and passion for technical product storytelling, particularly within the sports, performance, or fashion industries.
Workplace
- Retail store environment
Salary
- Typical cash compensation range for this position is $23.08–$25.00/hr plus a quarterly bonus based on store performance.
- Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
- Certain roles may be eligible for equity compensation in addition to cash compensation.
Benefits & Perks
- Medical, dental, and vision benefits for full-time team members.
- Industry-leading employee discount.
- Competitive 401k program.
- 15 days of accrued Vacation Time Off.
- Store closure on Christmas Day and New Year.
- Product perks.
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