Manager – Corporate Technology

Leads the organisation's corporate technology environment, with primary responsibility for delivering IT projects, particularly Microsoft Dynamics 365 CRM and Microsoft Dynamics 365 Business Central. It manages projects from requirements and vendor delivery through integration, data migration, testing, go-live and user adoption. Reporting to the Chief Operating Officer, the position works with Finance and other departments to improve processes and reporting while ensuring reliable Microsoft 365 operations, cyber security and business continuity.

• Plan and deliver corporate IT projects, managing scope, budgets, milestones, resources, dependencies and risks.
• Maintain project plans, risk registers, change controls and progress reporting to the COO using Jira, Confluence or equivalent tools.
• Coordinate Finance, business owners and implementation partners, with clear deliverables, decision rights and acceptance criteria; oversee procurement, testing, cutover, handover and benefits reviews.
• Lead Dynamics 365 CRM implementation, phased rollout and ongoing improvements; translate business requirements into CRM workflows, stakeholder records, permissions, dashboards and reporting.
• Oversee CRM configuration, data migration, integrations with Microsoft 365, Dataverse and Power Platform, data governance, user testing, defect resolution, staff training, communications and adoption.
• Lead the technology workstream for Microsoft Dynamics 365 Business Central migration and implementation, with Finance owning business requirements and financial controls.
• Manage delivery partners, project milestones, budgets, risks and integration with existing systems, and work with Finance on account structures, approvals, reporting, controls, data mapping and system requirements.
• Coordinate data conversion, reconciliation, user testing, cutover and post-go-live support; ensure secure permissions, audit trails, data integrity and documented handover, with Finance approving financial reconciliations.
• Oversee Microsoft 365, SharePoint, Teams, Power Platform, business applications and user support; manage cyber security, access controls, licensing, devices, business continuity and disaster recovery.
• Identify opportunities for automation and integration, including finance, payroll and HR systems.
• Manage vendors, contracts, service levels, delivery performance and escalation of issues; engage business teams in communications, training, change management and continuous improvement.
• Lead the Technology Operations Officer and undertake other duties as directed by the COO.

• Proven IT project delivery, budget and vendor management, and stakeholder communication.
• Experience implementing Microsoft Dynamics 365 CRM or a comparable enterprise CRM platform.
• Experience with finance/ERP software.
• Knowledge of Microsoft 365, SharePoint, Power Platform, integrations, data migration, testing and change management.

• PMP, PRINCE2 or Agile training.
• Experience with Microsoft Dynamics 365 Business Central.
• Malaysian citizenship is preferred, although the role is open to all nationalities.

• Mandatory attendance at the BWF office in Kuala Lumpur due to the nature of the role.