Customer Service Intern

This internship supports the Customer Service team in ensuring excellent service for external customers and internal stakeholders. It contributes to the supply chain execution of finished goods and visibility items (VISIT) and supports the fulfilment of the order-to-cash process and reverse activities. The role offers hands-on experience within a dynamic and fast-paced Customer Service team.

• Support the Customer Service team in ensuring excellent service for external customers and internal stakeholders.
• Contribute to the supply chain execution of finished goods and visibility items (VISIT) and support the order-to-cash process and reverse activities.
• Support the monitoring of customer satisfaction and customer-related KPIs, and track deliveries from logistics providers to customers to ensure high-quality service.
• Support the resolution of operational issues related to orders and deliveries, including return management and customer claims handling.
• Assist with the creation and maintenance of customer data in company systems, daily invoicing, credit notes and returns processing, month-end activities and other recurring operational tasks.
• Support process automation and digitalisation projects, including EDI-related activities and customer integrations.
• Gain experience with CRM tools used to manage customer interactions and communications, and learn how automation technologies support order management processes.
• Assist in maintaining databases, dashboards and reports related to customer service and logistics performance, and support performance analysis and root cause investigations.
• Monitor and analyse service level and logistics performance KPIs, order trends and service performance to identify improvement opportunities.
• Support continuous improvement projects and testing activities, and collaborate with internal and external stakeholders to deliver improvements, including starting customer collaboration and finding mutually beneficial efficiency solutions.

• Bachelor's or Master's Degree in Economics, Business Administration, Management Engineering or related fields.
• Strong interest in Customer Service and Operations.
• High level of analytical capability.
• Customer-focused mindset and attention to detail.
• Good Excel skills.
• Presentation and reporting skills.
• Strong organisational and communication skills.
• Proactive attitude and willingness to learn.
• Enthusiastic fast learner.
• Fluent in Italian and English.

• Familiarity with data visualisation tools is a plus.