HR Operations Partner (Workday - Hire to Retire)

The HR Global Virtual Hub Support Partner joins the People Services team within Flutter Entertainment's new shared capability centre (HSCC) in Hyderabad, integrating into the broader Global Operating Model. As part of a larger global People Services team, the role delivers core HR transactional support and query management through the Workday solution. The postholder is the first point of contact for employees on HR queries and transactional support, managing and resolving enquiries triaged through the Workday Help case management tool.

• Act as the go-to resource for "How do I" type questions raised through the Workday Help case management tool by employees across the UK&I, International, and Group divisions, and develop engaging and interactive training materials, including e-learning.
• Manage and process HR hire-to-retire transactions in Workday, including complex transactions and mass data uploads, gathering the appropriate level of information and aligning with established Flutter practices.
• Escalate employee queries to the appropriate teams where local, escalated, or specialist support is required.
• Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location- or process-specific.
• Provide support to specific HR-led projects and initiatives as cascaded down from HR Global Virtual Hub management, and collaborate with other Global HR Virtual Hub Support Partners to deliver a consistent
• High-quality employee experience while maintaining compliance with Flutter standards and business expectations.
• Build knowledge of location- and division-specific practices and apply this knowledge to improve the future delivery of services.
• Monitor progress against SLAs and delivery against agreed scope, performance, and timelines, and achieve KPI goals and objectives in line with the organisation's goals.
• Manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Escalate broken processes and employee experiences, continually seeking new ways to improve the employee experience and speed of resolution.
• Respond quickly and accurately to queries from customers via phone, web case, and chat, ultimately providing issue resolution.

• Experience working with Workday is mandatory.
• Proven ability to support employees across the globe, taking into account local nuances.
• Demonstrated ability to maintain confidentiality and manage sensitive data and/or employee matters.
• Comfort navigating through and processing transactions in an HR enterprise system (Workday).
• Excellent written communication skills.
• Analytical mindset with the ability to identify and solve problems as required.
• Focused on employee experience and efficient process delivery.
• 3+ years using a case management system, including reviewing cases, determining the appropriate processes and policies for a specific situation, and resolving a case or establishing and executing a case management plan.
• Must be able to work in a 24/7 environment, including night and rotational shifts and overtime as per business requirement.
• Bachelor's degree, plus 3+ years of relevant experience.

• Experience working within HR Operations with knowledge of employee lifecycle processes.

• Hybrid working model with two office days per week.

• Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
• Career growth through Internal Mobility Programs.
• Comprehensive health insurance for the employee and dependents.
• Well-Being Fund and a 24/7 Assistance Program for holistic wellness.
• Flexible leave policies, including maternity, paternity, and sabbaticals.
• Free meals, cab allowance, and a home office setup allowance.
• Employer PF contribution, gratuity, personal accident and life insurance.
• Sharesave plan to purchase discounted company shares.
• Volunteering leave and team events to build connections.
• Recognition through the Kudos platform and referral rewards.

Flutter Entertainment is the world's largest sports betting and iGaming operator, with 15.9 million average monthly players worldwide and annual revenue of $16.4 billion in 2025, and a portfolio of iconic brands including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet. The company is listed on the New York Stock Exchange and was recognised by TIME as one of the World's Best Companies 2025. Its office in Hi-Tech City, Hyderabad serves as Flutter Entertainment's Global Capability Centre, home to more than 1,000 colleagues working across customer support operations, data and technology, business operations, and HR tech and analytics.