Fan Services & Precinct Activations Lead

Rugby World Cup Australia is seeking a Fan Services & Precinct Activations Lead to join the Fan Experience team and play a key role in delivering exceptional fan experiences throughout Men's Rugby World Cup 2027. Reporting to the Fan Services & Precinct Activations Manager, the role supports the planning, coordination and delivery of fan services programmes and stadium precinct activations that enhance the spectator journey both inside and around tournament venues. Working collaboratively with internal teams, host cities, venues, agencies and commercial partners, the position helps bring fan experiences to life through innovative activations, accessible services and engaging precinct programmes.

• Support the planning and delivery of Fan Services programmes across tournament venues and host cities, including accessibility services, stadium information services and general public services.
• Maintain fan journey maps and planning documentation, ensuring fan touchpoints are aligned across tournament operations and communications.
• Champion inclusivity and accessibility within Fan Services by ensuring all fan groups have a safe, welcoming and enjoyable experience.
• Contribute to stadium precinct activation planning alongside the appointed agency, including entertainment programmes, sponsor activations, cultural programming and other interactive fan engagement initiatives.
• Work collaboratively with internal functional areas including City Operations, Marketing, Operations, Workforce, Commercial and Ticketing to support an integrated fan experience.
• Coordinate project plans, timelines, meeting schedules and action registers to ensure key deliverables remain on track.
• Support event-day delivery of fan services and precinct activations across tournament venues.

• 2–3 years' experience delivering major sporting events, live events, festivals, entertainment, production or large-scale public events.
• Experience supporting the planning and delivery of end-to-end projects involving multiple stakeholders, suppliers or operational workstreams.
• Strong organisational skills, with the ability to manage competing priorities, maintain attention to detail and work across multiple collaborative projects simultaneously.
• Excellent communication and interpersonal skills, with the confidence to build productive relationships with internal and external stakeholders.
• Experience coordinating meetings, tracking deliverables and supporting project plans in a fast-paced environment.
• Passion for delivering exceptional experiences for customers, fans and event attendees on a global scale.
• A proactive and team-oriented approach, with a willingness to take ownership of tasks and support colleagues to achieve shared outcomes.
• Flexibility to travel as required, and willingness to work outside standard business hours, including evenings and weekends, to support activities and tournament delivery.
• Ability to obtain unlimited working rights in Australia.
• No relocation package is provided; applicants should be prepared to be based in the role location at their own expense.

• Knowledge of accessibility, guest or consumer experience, or event operations principles.

• Hybrid working model with four days per week in the office (Monday to Thursday), transitioning to full-time office-based working as tournament delivery approaches.

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Prime CBD location: a modern Sydney headquarters opposite Hyde Park, a short walk from Town Hall Station and surrounded by cafés, restaurants and public transport options.
• Weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support personal and professional growth.
• On-site showers, fresh towels and premium Dyson hair tools to help refresh and recharge throughout the day.
• A collaborative and social workplace with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• The chance to play a key role in delivering the Men's Rugby World Cup 2027 and help create a lasting legacy for rugby in Australia.