Senior Project Manager (Experiential Production)

The Experiential Operations, Production and Delivery team is responsible for the successful end-to-end delivery of client accounts and events, owning client relationships and supporting the integrated Experience team's client roster. The team delivers projects across Canada and supports clients throughout the US. The role focuses primarily on the management and operational delivery of large-scale signage and branding projects, while also supporting experiential builds, custom fabrication, integration of experiential technology and complex installations depending on project needs.

• Serve as the central senior day-to-day contact for internal teams and external vendors, with overall responsibility for successful project delivery.
• Collaborate with internal teams to develop project and signage programmes, budgets, schedules and project documentation, creating effective delivery strategies aligned with client-led operational deadlines.
• Lead the advance planning and management of complex production, logistical and operational requirements, identifying risks and dependencies to ensure projects are set up for successful delivery.
• Manage day-to-day project budgets in partnership with the Associate Director, Experiential Ops and Production, ensuring accurate pricing and cost control while overseeing purchase orders, budget reconciliation and the timely submission and tracking of vendor invoices.
• Ensure clear and timely communication between the Creative studio and Experience teams, coordinating creative development, feedback, approvals and production-ready files for vendor delivery.
• Oversee the end-to-end production of creative assets, ensuring files are production-ready, technically accurate and meet all required specifications, and partner with printers, fabricators and production vendors to review artwork
• Troubleshoot technical issues and ensure deliverables meet required quality standards.
• Lead production planning and workflows across internal teams and external vendors, managing production schedules, key milestones, dependencies and deadlines to keep projects progressing efficiently and expectations proactively managed.
• Manage the Production and Logistics teams, developing staffing plans and overseeing capacity planning, resource scheduling, detailed project preparation and on-site resources to support successful delivery.
• Utilise internal inventory management systems to accurately categorise, track and coordinate the safe storage of client assets.
• Build and maintain strong, trusted relationships with external vendors while identifying and developing new vendor partnerships to support evolving project needs.
• Lead on-site installation and dismantling in partnership with vendors and internal teams, overseeing logistics, schedules, resources and execution to deliver a seamless on-site experience.
• Champion THE·TEAM's sustainability policy, identifying opportunities to align sustainability goals with those of clients through environmentally responsible materials, processes and delivery strategies.

• 5-7+ years' experience in operations and production within experiential-led sports and entertainment industries.
• Proven project management experience across operational planning and delivery, with the ability to manage complex projects against challenging timelines.
• Clear and effective communicator, with a demonstrated ability to work confidently across internal teams, clients, vendors and external stakeholders.
• Strong relationship management, influencing and negotiation skills, with the diplomacy to navigate competing priorities and stakeholder needs.
• Highly organised and detail-oriented, with the ability to manage multiple priorities, delegate effectively and maintain clear project systems, processes and documentation.
• Strong problem-solving and decision-making skills, with the ability to assess risk, think creatively and resolve issues quickly and effectively.
• Confidence in leading financials across projects and client accounts, including budget management, forecasting, pricing and cost control.
• Proven ability to lead and motivate cross-functional teams, build accountability and foster a positive and collaborative working environment.
• Flexible and adaptable, with the ability to thrive in a fast-paced, deadline-driven environment and support the wider business as priorities evolve.
• Proactive and solutions-oriented, with the initiative to develop ideas, take ownership and carry projects through from concept to successful completion.
• Willing and able to work in a hands-on on-site environment and actively contribute alongside the team, including extended periods of standing and walking, as well as lifting, carrying, moving and positioning event materials and equipment.
• Flexibility in working hours, which may occasionally include early mornings, evenings, weekends and extended hours to support on-site installation, event delivery and dismantling.

• Is part of the Toronto team and is based at THE·TEAM's full-service warehouse in Oakville, with an on-site requirement of five days per week.

• Professional development: learning and development programmes, mentorship opportunities and career advancement support.
• Generous time off: generous paid time off and holiday allowances.
• Parental leave: paid parental leave.
• Retirement plan: 401k plan including contribution matching.
• Healthcare: medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary benefits: critical illness, identity protection, pet insurance, 529 plans and more.
• Commuter benefits: support for travel and commuting needs, where available.

THE·TEAM provides representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Shaped by a belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence.