Client Services Manager (Streaming)

Sits within the high-growth Client Services area of the Staylive team at Two Circles, which has a client base of over 120 clients globally. It balances the voice of the customer with the revenue and growth demands of the business, identifying, managing and delivering client revenue and gross profit growth against the commercial objectives of both the client and Two Circles Staylive. The postholder works closely with the Commercial Director to execute growth strategy for specified international sports customers, alongside other Client Services Managers and with Staylive Operations and the Product Organisation.

• Drive revenue and gross profit growth for owned accounts (approximately five).
• Manage the upsell and renewal sales process from qualification through to close.
• Manage the business and commercial relationship between Staylive and the specified accounts.
• Work with the Commercial Director and leadership team to build new and effective processes to establish Client Services as a high-performance department.
• Use Salesforce CRM to record activity and status accurately.
• Ensure accuracy in revenue projection and revenue commit on a project-by-project basis.
• Oversee and manage the handover of new strategic clients from Sales to the Operations Project Office.
• Proactively track, monitor and report to strategic clients through quarterly business reviews and regular relationship update meetings.
• Ensure accuracy in invoicing and financial reporting between Staylive and specified accounts.
• Work alongside other Client Services Managers to share best practice, identify functional growth and retention strategies, and shape the Staylive development roadmap with the Product Organisation
• Communicate and work effectively with Staylive Operations to ensure delivery excellence in mission-critical live streaming activities.

• High-performing and data-driven commercial leader.
• Highly personable, confident and commercially-minded communicator.
• Ability to balance the needs of both the client and the Staylive business.
• Deep knowledge of B2B/SaaS commercial processes.
• Broad range of skills to perform in an ambitious and fast-growing technology business.
• Ability to design, build and develop new processes to deliver results and best practice.

• Regular international travel to support named strategic accounts.

• A core monthly budget allows employees to choose their own comprehensive benefits package.
• Renowned team days held often throughout the year.
• Summer away days.
• 23 standard days of holiday plus 1 birthday day, 2 days for a Big Life Event and 1 admin day, with office closure over Christmas plus bank holidays.
• Discretionary bonus based on company performance.
• Performance reviews every six months with discretionary salary increases.
• Private healthcare (Vitality) and/or Health Care Plan (Medicash).
• Mobile phone contribution.
• Sport Challenge contribution.
• Gym membership contribution.
• Two annual kit drops.

Two Circles is a Sports & Entertainment Marketing business that grows audiences and revenues by knowing fans best. It works with clients to understand and influence fan behaviour, including spending, event attendance, channel response and content consumption, and uses that understanding to grow direct-to-consumer and business-to-business revenues. Its platforms and services are trusted by over 1,000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon, and it has over 1,000 people across 15 offices delivering work worldwide.