Process Governance Specialist

Exists to ensure that Chilliwack Operations has one transparent, practical and continuously maintained process view across Production, Quality, Maintenance, Supply Chain, Intralogistics and IT. It combines process governance, SAP EWM/SAP DM business-process support, technical documentation, SOP and work instruction ownership, user training and continuous improvement. The postholder acts as the central process integrator for the Chilliwack manufacturing site, building a holistic end-to-end view of the plant process landscape.

• Create and maintain a transparent end-to-end view of the Chilliwack process landscape across Production, Intralogistics, Quality, Maintenance, Supply Chain and IT.
• Connect individual BPOs into one integrated process model, promote cross-functional alignment, and support local process governance standards aligned with HQ expectations.
• Identify process gaps, overlaps, unclear handovers and opportunities for standardisation and improvement, and drive continuous improvement through process analysis, user feedback and operational insights.
• Act as SME on production and warehouse automation to drive process enhancements with OEM partners.
• Hold single-point accountability for documentation management across the entire premix facility, including developing, maintaining and improving SOPs, work instructions, process descriptions and training materials.
• Translate complex operational and technical knowledge into clear, practical and operator-ready documentation, and ensure documentation reflects actual operational practices and supports knowledge retention.
• Collaborate with SMEs, BPOs and OEM partners to capture and standardise knowledge, and maintain a central repository for process documentation and information sharing.
• Act as point person for training verification, validation and annual retraining of staff, and maintain records and documentation for training and development of all staff.
• Act as key contact for manufacturing process and system-related topics, including SAP EWM, SAP DM and related operational applications, and support user adoption by keeping processes, systems and documentation aligned.
• Support root cause investigation and resolution coordination with IT, consultants, key users and local stakeholders, and document solutions, lessons learned and best practices to reduce recurring incidents.
• Collaborate with OEM, production and technical teams, and coach, train and validate technicians on automation.
• Understand process compliance with applicable local, provincial and federal regulations, and ensure documentation complies with food safety, quality and regulatory standards set by HQ.
• Support internal and external audits documentation modules for food safety, customs and safety.
• Support continuous improvement and process enhancement projects in collaboration with operations.

• Experience in manufacturing, food production, ingredients, chemical processing or a similar environment.
• Strong understanding of end-to-end operational processes in a manufacturing plant.
• Knowledge of WMS/MES systems.
• Experience with SOPs, work instructions, documentation standards, QMS and process documentation.
• Ability to translate complex technical and operational topics into simple, practical and user-friendly content.
• Strong communication skills and ability to align different departments, BPOs, SMEs, key users, IT and external partners.
• Analytical mindset with the ability to identify root causes, process gaps and improvement opportunities.
• Structured, accurate and detail-oriented way of working.
• Experience with process management, testing, user training and documentation platforms such as SharePoint and Confluence.
• Strong understanding of documentation and compliance for Europe and North America.

• Knowledge of SAP EWM and SAP DM.
• Greenfield or plant startup experience and direct involvement in project-to-operations handover.
• Experience working in an automated plant.
• Hands-on experience with programming.
• PLC programming, industrial automation or reliability management certification.
• Certified Maintenance and Reliability Professional (CMRP) certification.