Esports
Customer Growth Associate
Mid Level
New York City, United States
hybrid
Full time
Job description
About the Role
The Commercial Growth Associate will join FanDuel's Poker Commercial team to help bring FanDuel's commercial opportunity strategy to life. The role supports the strategic vision of PokerStars Exclusively on FanDuel by evaluating commercial opportunities and helping to prioritise key business decisions based on the magnitude of opportunity. This is an opportunity to join a fast-growing team and learn how the business operates at a world-class gaming company.
Key Responsibilities
- Lead on providing opportunity analysis and commercial benefits across an array of initiatives.
- Support the value of key promotions and CRM efforts.
- Assist in reporting and analysing past performance to support the development of new strategies for promotions across all customer value segments.
- Contribute to improving the quality and efficiency of internal Growth Operations processes and tooling to deliver promotions at scale and improve ways of working for team members.
- Collaborate closely with key partners in Marketing, Commercial, Product, Customer Service, and Poker Operations to plan and deliver promotional campaigns and long-term improvements.
- Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business.
Required Experience & Qualifications
- 2+ years of experience working in a commercial or marketing environment.
- Strong numerical skills, including analysing data, quickly spotting trends, and creating pivot tables in Excel.
- Quick learner with strong communication and exceptional organisational skills.
- Great colleague and teammate, willing to roll up their sleeves to complete a task.
- Creative thinker and problem solver across short, medium, and long term.
- Experience monitoring and tracking KPIs.
- Process oriented with focus on proactive planning and scheduling.
Preferred Skills
- Experience using Excel, SQL, and CRM platforms.
- Knowledge of sports and/or experience working within a heavily regulated industry.
Workplace
- Hybrid working arrangement.
Benefits & Perks
- Array of health plans to choose from, some as low as $0 per paycheck, including fertility and family planning programs, mental health support, and fitness benefits.
- Generous paid time off (PTO and sick leave).
- Annual bonus and long-term incentive opportunities based on performance.
- 401k with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- Medical, vision, and dental insurance; life insurance; disability insurance; and a 401(k) matching program, among other employee benefits.
- Eligibility for short-term or long-term incentive compensation, including cash bonuses and stock program participation.
- Paid personal time off and 14 paid company holidays.
- Paid sick time in accordance with applicable state and federal laws.
- Benefits differ across location, role, and level.
- More benefits available via FanDuel Total Rewards.
The Application Process
Candidates who do not meet all of the listed criteria are encouraged to apply. Reasonable accommodations are available for qualified individuals with disabilities during the application and hiring process.
About the Company
FanDuel Group is the premier mobile gaming company in the United States and Canada, with a portfolio of leading brands across mobile wagering including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and its daily fantasy sports product. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator, traded on the New York Stock Exchange (NYSE: FLUT).
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