Specialist Credit GBS

Executes credit and collections activities for the North America market, focusing on service level adherence, credit risk awareness, cash flow support and customer experience. It supports NAM wholesale customers and works closely with Sales, Finance, Customer Service and Supply Chain teams across the Order-to-Cash cycle. The role aims to ensure stable and consistent performance across assigned customer portfolios by applying defined credit policies, collection strategies and operational controls, balancing commercial priorities with financial discipline.

• Execute credit and collections activities for assigned NAM customer portfolios, ensuring adherence to internal and customer-facing service level agreements.
• Perform collection follow-ups and support resolution of overdue balances in line with defined strategies.
• Analyse customer payment behaviour and identify drivers of delayed or non-payment.
• Support credit reviews, credit limit monitoring and risk assessments as required.
• Collaborate with Sales and Customer Service teams to support order release and dispute resolution.
• Escalate credit risks, non-compliance or recurring issues in line with established guidelines.
• Contribute to continuous improvement initiatives aimed at improving cash collection effectiveness, process consistency and customer experience.

• Understanding of credit, collections and Order-to-Cash processes.
• Strong customer focus with clear communication and negotiation skills.
• Analytical mindset with attention to detail and risk awareness.
• Ability to manage multiple priorities in a structured and disciplined manner.
• Collaborative and proactive approach to problem solving.
• Proficiency in SAP and strong Excel skills.
• Practical knowledge or hands-on experience in Credit, Collections, Finance or O2C-related roles.
• English proficiency required.

• 1–3 years of relevant experience in a credit or collections environment.
• Experience supporting wholesale customers or working in a shared services environment.

• Finance team

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