Sr Specialist GBS Credit & Collections (French Speaker)

The Credit and Collections team performs daily dunning and collection, dispute management and credit management, and supports projects and process standardisation initiatives. The role works closely with customers, internal stakeholders and finance teams to ensure timely collection and accurate allocation of receivables and to mitigate credit risk. It liaises with Cash Application, Customer Primary Data, Account and Sales Operations, Sales and Market Finance.

• Ensure timely collection of open receivables by working closely with customers and internal stakeholders and resolving causes of non-payment.
• Ensure all payments received are allocated accurately and on time without errors, and follow up discrepancies within a reasonable timeframe.
• Manage customer relationships, including problem resolution and root-cause analysis, act as point of contact for process-related issues and escalations, and support requests from internal and external stakeholders.
• Assess and review customer credit risk regularly according to credit policy, and perform review, analysis and proposal of release on credit-blocked deliveries.
• Track disputes, forward them to the appropriate department and follow up until closure.
• Provide insight on customer accounts receivable positions and on the calculation of required provisions for uncollectable balances to Credit & Collections leadership and Sales/Finance stakeholders.
• Take accountability and ownership by managing escalations to management and proposing proactive feedback summaries and recommended solutions in line with department policy.
• Back up the Team Leader in complex operational situations and guide, train and support other team members using streamlined approaches.
• Lead short-term defined-scope projects or support larger finance operations projects, including periodic reviews to identify, assess and mitigate risks to project success.
• Identify improvement opportunities and support their implementation, while establishing and maintaining strong financial controls and ensuring desktop procedures are updated in line with standards and policies.

• University degree in Accounting, Business Administration or similar field.
• 5 plus years relevant work experience in the accounting or corporate finance area.
• Broad and deep theoretical understanding of the job function.
• Strong finance acumen.
• Solid experience with SAP and Excel.
• Experience in a shared service environment or similar.
• Ability to read, write and communicate in English and French in a business environment setting.
• Ability to pay close attention to detail.
• Solid interpersonal skills combined with a high degree of customer orientation.
• Ability to navigate easily within complex organisations and connect with a variety of functions, audiences, management styles or cultures.
• Strong problem-solving and analytical skills.
• Highly results-driven and self-motivated team player with compassion, integrity, trust and perseverance.
• Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, looking beyond the obvious.

The company states that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a competitive advantage.