Sporting Fashion & Goods
European Customer Service Representative, Cobra PUMA Golf
Mid Level
Helsingborg, Sweden
in office
Full time
Job description
About the Role
This customer service role supports customers and sales teams across Europe, ensuring a smooth order process and a high level of service. The position works closely with teams across Sales, Planning, Finance and Logistics to deliver an excellent customer experience and support commercial goals. It sits within Cobra PUMA Golf, part of a global sports brand, and involves daily contact with customers and internal stakeholders across multiple markets.
Key Responsibilities
- Provide professional and responsive customer service to assigned customers and markets across Europe.
- Manage the full order process, from order entry and validation through to scheduling, delivery follow-up and order completion.
- Handle customer enquiries relating to products, pricing, availability, deliveries, returns, claims and order status.
- Communicate proactively with customers by email, telephone and relevant service platforms.
- Identify and resolve order and delivery issues, working closely with internal teams to find solutions and minimise disruptions.
- Collaborate with Sales, Demand Planning, Supply Planning, Finance, Credit, Compliance and Warehousing to ensure smooth order execution.
- Monitor the European orderbook, identify potential delivery risks and support actions to improve service levels and customer satisfaction.
- Track relevant KPIs, identify recurring issues and contribute to continuous improvements in customer service processes.
- Develop strong product knowledge across the Cobra PUMA Golf portfolio, including seasonal launches, commercial terms and customer requirements.
Required Experience & Qualifications
- Experience in customer service or order management.
- Confidence in using Microsoft Office.
- Fluent written and spoken English.
- Strong communication and problem solving skills, with a customer focused and solution oriented approach.
- Structured and organised, with the ability to manage priorities independently and collaborate effectively across functions and markets.
Preferred Skills
- Experience in an international B2B environment.
- Experience with SAP or a similar ERP or order management system.
- German and/or French language skills.
- Additional European languages.
Benefits & Perks
- SEK 5,000 in annual product allowance.
- 45% employee discount.
- Wellness allowance.
- Lunch card.
- A paid health hour every Friday.
- A broad and engaging role where no two days are the same.
- Opportunities to build global connections and strong relationships across the organisation.
The Application Process
Applications are submitted online. PUMA states that every application is reviewed by real people who are committed to fairness, transparency and equal opportunity.
- Every application is reviewed by real people, regardless of background, identity or experience.
- No automated systems or AI tools are used to make hiring decisions; all decisions are made by people with real judgment and accountability.
- AI-supported functions may be used for isolated organisational steps such as scheduling interviews, and these have no influence on decisions in the application process.
About the Company
PUMA is a global sports brand creating footwear, apparel and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf and stichd, operates in more than 120 countries and has around 22,000 employees worldwide. PUMA looks for candidates who reflect its SPEED & SPIRIT values — being driven in performance, vibrant in sporting legacy and together in team spirit.
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