Order Management Senior Specialist

The Order Management Senior Specialist sits within the Sales team and drives cross-functional processes to ensure orderbook accuracy, mitigate system constraints and reduce the manual workload associated with managing wholesale orderbooks. The role analyses customer orderbooks, identifies actions to improve deliveries and service, and coordinates the implementation of levers to improve performance while communicating status clearly and accurately. For the assigned scope, the postholder ensures the accurate integration of customer orders into company systems and the cleanliness of the NAM WHS orderbooks from initial order intake through to shipment.

• Ensure the accurate integration of customer orders into company systems, verifying order and master data accuracy and proactively addressing issues with cross-functional stakeholders.
• Develop and implement account-specific set-up, services and processes within the assigned business scope, in line with customer needs as well as WHS strategic priorities and policies.
• Maintain order profiles in compliance with all WHS account requirements and relevant adidas policies, and support regular monitoring.
• Take accountability for the full cleanliness of the aged, prior and too-late-to-cover orderbook so that it reflects accurate demand signals for accounts in scope.
• Interact with Supply Chain, GBS and Tech teams to enable the continual flow of delivery notes through diligent order management processes and to achieve monthly financial targets.
• Drive KPI achievement relative to order intake and management processes, and functionally assist the team where needed.
• Continually look for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Orderbook Management, including but not limited to order release rates, order block management and orderbook reconciliation.
• Elevate automation and efficiency opportunities in order integration to improve the speed of execution and decrease manual administrative tasks, and drive them where needed.
• Support compliance with trade terms and policies for customers in scope, and ensure proper administration, documentation and financial reconciliation of the customer base.
• Support any changes in global policies, ERP systems and processes within NAM WHS order integration and management.

• Proficiency in systems expertise, specifically ERP systems such as SAP AFS, and analysis tools such as PowerBI, Excel and Tableau.
• Ability to understand complex business challenges and formulate effective solutions designed to improve results.
• Ability to process transactional data accurately.
• Ability to work independently with strong organisational skills.
• Demonstrated sense of urgency and ownership.
• Ability to review data to identify trends and initiate improvement actions.
• Ability to recognise opportunities for continuous improvement and automation of tasks to increase productivity.
• Strong team player with a proven ability to work cross-functionally to achieve goals and objectives.
• Two years or more of related experience, or an equivalent combination of education and related experience.
• Minimum of one year of experience in a role involving direct interaction with external or internal customers.

• Bachelor's degree.

• Hybrid work policy requiring attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week.
• In-office attendance is required even on Friday for work requiring a high degree of collaboration or an in-person presentation.
• The eligible working locations for this position are Portland, OR, Spartanburg, SC, or Indianapolis, IN.

• Robust and progressive medical coverage, including an HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options.
• Dental, vision and prescription drug coverage.
• Adoption support, including surrogate and fertility support.
• Short and long-term disability, and basic life and AD&D insurance.
• Enrolment in adidas' 401k plan and Stock Purchase Plan with employer match.
• Education assistance for full-time employees.
• Generous leave policies, including 14 weeks of paid parental leave.
• Eligibility to earn an annual bonus based on company performance.
• Prorated flexible time off accrued at 0.4388 hours per day, increasing with years of service.
• Twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a real competitive advantage, recruiting talent and developing people to reflect the rich diversity of its consumers and communities.