Customer Service Assistant

It also helps the Ticketing team improve the customer journey, covering pre-sale and post-sale for UEFA EURO 2028, the 2027 and 2028 club competition finals and other events organised by UEFA.

• Provide second-level customer service support for UEFA EURO 2028, the 2027 and 2028 UEFA club competition finals, and other events organised by UEFA, covering pre-sale and post-sale.
• Help coordinate and supervise the first-level customer service provider, including organising training, preparing presentations and managing quality.
• Help draft and publish content for UEFA events, including website and ticket portal content, FAQs, communication support documents and email campaigns.
• Contribute to customer journey sub-projects, including ticket portals, mobile tickets and payment-related topics.
• Liaise with stakeholders linked to the customer experience, such as AccessibAll and UEFA's spectator services, safety and security, finance and legal teams.

• 1 to 3 years' experience in a customer service environment, or similar.
• Bachelor's degree in communication, translation or similar.
• English at C2 level or native speaker (must-have).
• Attention to detail and a structured working method.

• 1 to 3 years' experience working on sports and/or ticketing-related projects.
• Knowledge of Zendesk.

• Work from home up to one day per week.
• Relocation to Switzerland/France is expected.